Off-Road 4Wd Sales & Showroom Specialist

Tjm; Toowoomba Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Job summary

Tjm is seeking an experienced Customer Service Officer in Toowoomba, Australia, to be the first point of contact for customers. You will respond to enquiries, provide information, resolve issues, and ensure a positive customer experience.

This role requires handling high-volume inbound calls with accuracy, under a fast-paced environment. Join a respected organisation and benefit from comprehensive training and a supportive team environment as you deliver exceptional service across every

Qualifications

• Previous contact centre experience is essential.
• Demonstrated experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and data entry accuracy.
• Comfortable working in a fast-paced environment.
• Strong problem-solving skills and ability to follow processes.

Responsibilities

• Manage a high volume of inbound customer calls.
• Provide accurate information and timely resolution to enquiries.
• Navigate multiple systems while maintaining call quality and accuracy.
• Record and update customer information.
• Escalate complex matters where required.
• Deliver a consistently high level of customer service.

Skills

Contact centre experience

High-volume inbound calls

Strong communication

Active listening

Rapport building

Data entry accuracy

Fast-paced environment

Problem solving

Follow processes

Job description

Job Description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

About You

• Previous contact centre experience is essential
• Demonstrated experience handling high-volume inbound calls
• Strong communication and active listening skills
• Ability to build rapport and manage challenging conversations
• High attention to detail and data entry accuracy
• Comfortable working in a fast-paced environment
• Strong problem-solving skills and ability to follow processes

What's On Offer

• Opportunity to work with a leading organisation in its field
• Supportive and collaborative team environment
• Comprehensive training provided
• Competitivesalary package