Customer Service Coordinator

Chandler Macleod; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Leading organisation

Collaborative team environment

Comprehensive training provided

Competitive salary

Job summary

Chandler Macleod in Brisbane seeks an experienced Customer Service Officer to handle high-volume inbound enquiries and deliver exceptional service. You will be the first point of contact, resolving issues and guiding customers with accurate information.

You will navigate multiple systems, record and update customer data, and escalate complex matters when needed. A fast-paced environment and strong communication skills are essential.

Qualifications

• Previous contact centre experience is essential.
• Demonstrated experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and data entry accuracy.
• Comfortable working in a fast-paced environment.
• Strong problem-solving skills and ability to follow processes.

Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

Skills

Call centre experience

High-volume inbound calls

Customer service

Communication skills

Data entry accuracy

Job description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

About You

• Previous contact centre experience is essential
• Demonstrated experience handling high-volume inbound calls
• Strong communication and active listening skills
• Ability to build rapport and manage challenging conversations
• High attention to detail and data entry accuracy
• Comfortable working in a fast-paced environment
• Strong problem-solving skills and ability to follow processes

What's On Offer

• Opportunity to work with a leading organisation in its field
• Supportive and collaborative team environment
• Comprehensive training provided
• Competitivesalary package