Logan Government Customer Service Rep (Contract)

Alchemy Recruitment Consulting; Brisbane; Sur place; AUD 42 000 - 54 000; Plein temps

Résumé du poste

Alchemy Recruitment Consulting is seeking a Customer Service Coordinator to join a fast-paced Brisbane team. You will be the first point of contact for customers, handling inquiries and providing information to ensure a positive experience.

The role requires previous contact centre experience, excellent communication and active listening skills, and meticulous data entry. Training is provided, with a supportive team and opportunities for career growth.

Qualifications

• Experience in a contact centre handling high-volume inbound calls.
• Excellent communication and active listening skills.
• Strong attention to detail for data entry and records.

Responsabilités

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

Connaissances

Contact centre

High-volume calls

Communication skills

Active listening

Rapport building

Data entry accuracy

Fast-paced environment

Problem solving

Description du poste

Customer Service Coordinator

4001 Central Plaza Chandler Macleod

Posted today

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Job Description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

About You

• Previous contact centre experience is essential
• Demonstrated experience handling high-volume inbound calls
• Strong communication and active listening skills
• Ability to build rapport and manage challenging conversations
• High attention to detail and data entry accuracy
• Comfortable working in a fast-paced environment
• Strong problem-solving skills and ability to follow processes

What's On Offer

• Opportunity to work with a leading organisation in its field
• Supportive and collaborative team environment
• Comprehensive training provided
• Competitivesalary package