Customer Service Support Specialist (Call Centre)

Tacticall Recruitment; Brisbane; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Onsite parking

Close to bus route

Job summary

Tacticall Recruitment is partnering with a global leader in climbing equipment and storage solutions to hire a proactive Customer Service Specialist for their Brisbane call centre. This permanent role offers an immediate start with a salary around $75,000 plus super and onsite parking.

You will be the link between customers and the field sales team, handling inbound enquiries and making outbound calls to strengthen relationships across regional accounts, ensuring pricing, availability and

Qualifications

• Experience in customer service or call centre roles (inbound and outbound).
• Strong verbal and written communication skills.
• Ability to discuss pricing, promotions and commercial opportunities.
• Proactive outbound calling and customer engagement.
• Well-organised with attention to detail.
• Ability to interpret sales data and turn insights into action.
• Experience with CRM systems and data handling.

Responsibilities

• Handle inbound calls, emails and enquiries with high service levels.
• Inform customers about pricing, promotions and product offers.
• Build and maintain relationships through follow-up and engagement.
• Increase coverage across regional accounts with outbound contact.
• Provide accurate information on orders, pricing, availability and delivery.
• Prepare quotes, sales campaigns and follow-up activities.
• Maintain CRM customer/activity records.
• Monitor customer activity and identify follow-up opportunities.
• Support Sales Representatives and Account Managers to grow accounts.

Skills

Customer service

Call centre

Outbound calling

Communication

CRM experience

Job description

Our client, a global leader in the manufacture and distribution of professional and consumer climbing equipment and storage solutions are seeking a proactive Customer Service Specialist to join their call centre team.

• Be part of this global organisation
• Permanent position - immediate start available
• Attractive salary, circa of $75,000 + Super
• Onsite parking and close to bus route

The Role

This is more than a traditional customer service position. You'll be a key link between our customers and field sales team, combining exceptional customer service with proactive support to our sales team. Alongside managing inbound enquiries, you'll make structured outbound calls to strengthen relationships across regional and lower-touch accounts.

What You'll Do

• Deliver outstanding customer service across inbound calls, emails and general enquiries
• Contact customers to communicate pricing, promotions, product offers and relevant solutions
• Build and maintain strong customer relationships through consistent follow-up and engagement
• Increase customer coverage across regional and lower-touch accounts through regular outbound contact
• Provide accurate and timely information on orders, pricing, product availability and delivery
• Prepare and support quotes, sales campaigns and customer follow-up activities
• Maintain accurate and up-to-date customer and activity records in the CRM
• Monitor customer activity and sales data to identify opportunities for follow-up
• Work closely with Sales Representatives and Account Managers to support account growth

What will you bring to the role?

We're looking for someone who is confident dealing with customers, comfortable picking up the phone and motivated by achieving outcomes.

You’ll ideally have:

• Experience in customer service, call centre, ideally both inbound & outbound
• Strong verbal and written communication skills
• Confidence discussing pricing, promotions and commercial opportunities with customers
• A proactive approach to outbound calling and customer engagement
• Strong organisation and attention to detail
• The ability to interpret customer activity, sales data or reports and turn insights into action
• Experience using CRM systems and working with customer or sales data
• The ability to manage multiple priorities while maintaining a high level of service

Ready to make an impact?

If you're a customer-focused professional who enjoys building relationships, taking ownership and turning opportunities into outcomes, we'd love to hear from you.