Retail Team Member: Customer-First & Flexible Shifts

Ampol; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training provided

Competitive salary package

Supportive and collaborative team

Job summary

Ampol is seeking a Customer Service Coordinator in Brisbane to be the first point of contact for customers, handling high-volume inbound enquiries and delivering exceptional service.

You will respond to inquiries, provide information, resolve issues, and record accurate customer data across multiple systems while maintaining call quality and professionalism in a dynamic environment.

Qualifications

• Previous contact centre experience is essential.
• Experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and data entry accuracy.
• Comfortable working in a fast-paced environment.
• Strong problem-solving skills and ability to follow processes.

Responsibilities

• Manage a high volume of inbound customer calls.
• Provide accurate information and timely resolution to enquiries.
• Navigate multiple systems while maintaining call quality and accuracy.
• Record and update customer information.
• Escalate complex matters where required.
• Deliver a consistently high level of customer service.

Skills

Call centre experience

Inbound calls

Communication skills

Active listening

Attention to detail

Data entry

Problem solving

Process adherence

Job description

Customer Service Coordinator

4001 Central Plaza Chandler Macleod

Job Description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

About You

• Previous contact centre experience is essential
• Demonstrated experience handling high-volume inbound calls
• Strong communication and active listening skills
• Ability to build rapport and manage challenging conversations
• High attention to detail and data entry accuracy
• Comfortable working in a fast-paced environment
• Strong problem-solving skills and ability to follow processes

What's On Offer

• Opportunity to work with a leading organisation in its field
• Supportive and collaborative team environment
• Comprehensive training provided
• Competitive salary package