Fishing Gear Specialist & Customer Service Pro

Anaconda; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive training

Collaborative team

Job summary

Customer Service Coordinator role in Brisbane, Australia, focusing on handling a high volume of inbound customer calls and delivering exceptional service.

You will be the first point of contact, providing accurate information, resolving issues promptly and maintaining data integrity in multiple systems. Comprehensive training will be provided and you will join a supportive, collaborative team.

Qualifications

• Previous contact centre experience is essential.
• Experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• High attention to detail and data entry accuracy.
• Able to work in a fast-paced environment.

Responsibilities

• Manage a high volume of inbound customer calls.
• Provide accurate information and timely resolution to enquiries.
• Navigate multiple systems while maintaining call quality and accuracy.
• Record and update customer information.
• Escalate complex matters where required.
• Deliver a consistently high level of customer service.

Skills

Contact centre

Inbound calls

Communication

Active listening

Data entry

Problem solving

Job description

Customer Service Coordinator

4001 Central Plaza Chandler Macleod

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Job Description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

About You

• Previous contact centre experience is essential
• Demonstrated experience handling high-volume inbound calls
• Strong communication and active listening skills
• Ability to build rapport and manage challenging conversations
• High attention to detail and data entry accuracy
• Comfortable working in a fast-paced environment
• Strong problem-solving skills and ability to follow processes

What's On Offer

• Opportunity to work with a leading organisation in its field
• Supportive and collaborative team environment
• Comprehensive training provided
• Competitivesalary package