Branch Manager – Lead Team, Operations & Service Excellence

Compasscorp Pty Ltd; Brisbane; Sur place; AUD 45 000 - 65 000; Plein temps

Résumé du poste

Compasscorp Pty Ltd in Brisbane is seeking an experienced Customer Service Coordinator to manage a high-volume inbound helpdesk, respond to inquiries, and resolve issues, ensuring a positive customer experience. You will be the first point of contact, navigate multiple systems, record customer details, and escalate complex matters when needed.

This role offers a supportive team environment, comprehensive training, and opportunities to develop people and performance.

Qualifications

• Must have previous contact centre experience.
• Experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and accurate data entry.
• Comfortable in a fast-paced environment.
• Strong problem-solving and adherence to processes.

Responsabilités

• Manage a high volume of inbound customer calls.
• Provide accurate information and timely resolutions.
• Navigate multiple systems while maintaining call quality.
• Record and update customer information.
• Escalate complex matters when required.
• Deliver a consistently high level of customer service.

Connaissances

High-volume handling

Active listening

Communication

Rapport building

Attention to detail

Data entry

Adaptability

Outils

CRM systems

Description du poste

Customer Service Coordinator

4001 Central Plaza Chandler Macleod

Posted today

Job Description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

About You

• Previous contact centre experience is essential
• Demonstrated experience handling high-volume inbound calls
• Strong communication and active listening skills
• Ability to build rapport and manage challenging conversations
• High attention to detail and data entry accuracy
• Comfortable working in a fast-paced environment
• Strong problem-solving skills and ability to follow processes

What\'s On Offer

• Opportunity to work with a leading organisation in its field
• Supportive and collaborative team environment
• Comprehensive training provided
• Competitivesalary package

If you are a customer service leader who enjoys developing people, improving performance and creating outstanding customer experiences, we would love to hear from you.