Novated Payroll & Client Services Specialist

ORIX Australia Corporation Limited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

ORIX Australia Corporation Limited is seeking a Novated Tied to Payroll Officer to coordinate novated payments within client payrolls and deliver outstanding service to Novated customers. The role focuses on accuracy, compliance, and timely processing, with you as the first contact for drivers, employers and clients.

You will manage salary packaging and tied-to-payroll clients, allocate funds into accounts receivable, assist with FBT for payroll clients, and handle reimbursements for

Qualifications

• Attention to detail with strong numeracy skills.
• Customer service experience with clear communication.
• Knowledge of novated leases, salary packaging or payroll processing.
• Strong Excel skills and computer literacy.
• Ability to build and maintain working relationships.
• Collaborative, team-oriented mindset.
• Problem-solving and lateral thinking.

Responsibilities

• Manage salary packaging and tied-to-payroll clients.
• Allocate funds received into accounts receivable.
• Assist with FBT management for payroll clients.
• Process reimbursements for lease-related expenses.
• Communicate daily with drivers and employers regarding lease products.
• Support team projects, training, and process enhancements.
• Handle calls and emails with professional customer service.
• Adhere to ORIX policies, procedures, and Code of Conduct.

Skills

Customer service

Payroll processing

Novated leases

Excel

Teamwork

Problem solving

Tools

Excel

Job description

ORIX Australia Corporation Limited is seeking a Novated Tied to Payroll Officer to coordinate novated payments within client payrolls and deliver outstanding service to Novated customers. The role focuses on accuracy, compliance, and timely processing, with you as the first contact for drivers, employers and clients.

You will manage salary packaging and tied-to-payroll clients, allocate funds into accounts receivable, assist with FBT for payroll clients, and handle reimbursements for