Novated Leasing Specialist — Quotes, Growth & Service

ORIX; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

ORIX is seeking a dedicated Novated Specialist to nurture customer relationships, identify new opportunities to drive business growth, manage leads, and guide drivers through the novated leasing process. You’ll be at the centre of a fast-paced environment, responding to inquiries, providing quotes, and delivering excellent customer service.

You’ll respond to inquiries, provide quotes, ensure customers stay informed throughout their leasing journey, and work with the team to meet targets while

Qualifications

• Solid understanding of Novated Leasing, automotive finance products, or credit services.
• Strong verbal communication and numerical skills to effectively support customers.
• Exceptional attention to detail, ensuring accuracy and quality in all tasks and communications.
• Proven ability to juggle tasks, meet deadlines, and maintain accuracy in a fast-paced setting.
• Quick to learn new products and procedures, with strong computer literacy in MS Word and Excel.
• Team-oriented, with a proactive and positive attitude.

Responsibilities

• Provide first call resolution of customer enquiries including quotations, vehicle orders, general enquiries and payout figures.
• Proactively follow up on all Novated Lease quotations ensuring timely updates.
• Ensure quotes and updates are precise and provided within set timeframes.
• Achieve incremental unit targets and margins.
• Cross sale of additional Novated Leasing products.
• Maintain comprehensive customer records to assist with first-call resolution where possible.
• Collaborate within a supportive team, sharing strategies to manage high workloads and achieve success.

Skills

Novated Leasing

Customer service

Strong numerical skills

Attention to detail

Team oriented

Tools

MS Word

MS Excel

Job description

ORIX is seeking a dedicated Novated Specialist to nurture customer relationships, identify new opportunities to drive business growth, manage leads, and guide drivers through the novated leasing process. You’ll be at the centre of a fast-paced environment, responding to inquiries, providing quotes, and delivering excellent customer service.

You’ll respond to inquiries, provide quotes, ensure customers stay informed throughout their leasing journey, and work with the team to meet targets while