Novated Leasing Pro: Growth & Customer Experience

ORIX Australia Corporation Limited; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

ORIX Australia Corporation Limited is seeking a dedicated Novated Specialist to nurture customer relationships, quote and guide drivers through the novated leasing process, and manage leads in a fast-paced environment. You will respond to inquiries, deliver accurate payout figures, and ensure customers stay informed throughout their leasing journey with outstanding service.

You should have solid understanding of novated leasing or credit services, strong communication and numerical skills, keen

Qualifications

• Solid understanding of novated leasing or related financial products.
• Excellent communication and numerical literacy.
• Strong attention to detail and accuracy.
• Proactive time management in a fast-paced environment.

Responsibilities

• Provide first call resolution of customer enquiries including quotations, vehicle orders, general enquiries and payout figures.
• Proactively follow up on all Novated Lease quotations ensuring timely updates.
• Ensure quotes and updates are precise and provided within set timeframes.
• Achieve incremental unit targets and margins.
• Cross sale of additional Novated Leasing products.
• Maintain comprehensive customer records to assist with first-call resolution where possible.
• Collaborate within a supportive team, sharing strategies to manage high workloads and achieve success.

Skills

Verbal communication

Numerical skills

Attention to detail

Task juggling

MS Word

MS Excel

Teamwork

Tools

MS Word

Excel

Job description

ORIX Australia Corporation Limited is seeking a dedicated Novated Specialist to nurture customer relationships, quote and guide drivers through the novated leasing process, and manage leads in a fast-paced environment. You will respond to inquiries, deliver accurate payout figures, and ensure customers stay informed throughout their leasing journey with outstanding service.

You should have solid understanding of novated leasing or credit services, strong communication and numerical skills, keen