Novated Payroll Services Officer

ORIX Australia Corporation Limited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

ORIX Australia Corporation Limited is seeking a Novated Tied to Payroll Officer to coordinate novated payments within client payrolls and deliver outstanding service to Novated customers. The role focuses on accuracy, compliance, and timely processing, with you as the first contact for drivers, employers and clients.

You will manage salary packaging and tied-to-payroll clients, allocate funds into accounts receivable, assist with FBT for payroll clients, and handle reimbursements for

Qualifications

• Attention to detail with strong numeracy skills.
• Customer service experience with clear communication.
• Knowledge of novated leases, salary packaging or payroll processing.
• Strong Excel skills and computer literacy.
• Ability to build and maintain working relationships.
• Collaborative, team-oriented mindset.
• Problem-solving and lateral thinking.

Responsibilities

• Manage salary packaging and tied-to-payroll clients.
• Allocate funds received into accounts receivable.
• Assist with FBT management for payroll clients.
• Process reimbursements for lease-related expenses.
• Communicate daily with drivers and employers regarding lease products.
• Support team projects, training, and process enhancements.
• Handle calls and emails with professional customer service.
• Adhere to ORIX policies, procedures, and Code of Conduct.

Skills

Customer service

Payroll processing

Novated leases

Excel

Teamwork

Problem solving

Tools

Excel

Job description

Are you looking to join a dynamic team where your attention to detail and customer service skills will shine? ORIX is seeking a Novated Tied to Payroll Officer to coordinate and manage novated payments via client payrolls, while delivering exceptional service to our Novated customers.

You will play a key role in supporting active Novated Leases, ensuring accuracy, compliance, and timely processing, while being the first point of contact for customers and employers.

What You’ll Be Doing

• Manage salary packaging and tied-to-payroll clients
• Allocate funds received into accounts receivable
• Assist with FBT management for payroll clients
• Process reimbursements for lease-related expenses
• Communicate daily with drivers and employers regarding lease products
• Support team projects, training, and process enhancements
• Handle calls and emails professionally, providing excellent customer service
• Adhere to ORIX policies, procedures, and Code of Conduct

What We’re Looking For

• High attention to detail with strong numeracy skills
• Customer service experience with strong communication (written & verbal)
• Knowledge of novated leases, salary packaging or payroll processing systems
• Strong computer literacy, particularly in Excel
• Ability to build and maintain strong working relationships
• Problem-solving skills and lateral thinking
• A collaborative, team-oriented approach

Why join us?

At ORIX, we pride ourselves on maintaining the highest standards of ethics, compliance, and customer service. You’ll join a supportive and collaborative environment where you’ll have opportunities to grow and contribute to meaningful projects.

If you are motivated by delivering exceptional service and thrive in a professional, detail-oriented environment, we’d love to hear from you.