Novated Specialist

ORIX Australia Corporation Limited; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

ORIX Australia Corporation Limited is seeking a dedicated Novated Specialist to nurture customer relationships, quote and guide drivers through the novated leasing process, and manage leads in a fast-paced environment. You will respond to inquiries, deliver accurate payout figures, and ensure customers stay informed throughout their leasing journey with outstanding service.

You should have solid understanding of novated leasing or credit services, strong communication and numerical skills, keen

Qualifications

• Solid understanding of novated leasing or related financial products.
• Excellent communication and numerical literacy.
• Strong attention to detail and accuracy.
• Proactive time management in a fast-paced environment.

Responsibilities

• Provide first call resolution of customer enquiries including quotations, vehicle orders, general enquiries and payout figures.
• Proactively follow up on all Novated Lease quotations ensuring timely updates.
• Ensure quotes and updates are precise and provided within set timeframes.
• Achieve incremental unit targets and margins.
• Cross sale of additional Novated Leasing products.
• Maintain comprehensive customer records to assist with first-call resolution where possible.
• Collaborate within a supportive team, sharing strategies to manage high workloads and achieve success.

Skills

Verbal communication

Numerical skills

Attention to detail

Task juggling

MS Word

MS Excel

Teamwork

Tools

MS Word

Excel

Job description

We’re looking for a dedicated Novated Specialist to join our team. In this role, you’ll nurture customer relationships, identify new opportunities to drive business growth, manage leads, and expertly guide drivers through the novated leasing process. You'll be at the centre of a fast-paced, high achieving, environment, responding to inquiries, providing quotes, ensuring customers stay informed throughout their leasing journey and delivering excellent customer service.

Included In What You’ll Do

• Provide first call resolution of customer enquiries including quotations, vehicle orders, general enquiries and payout figures.
• Proactively follow up on all Novated Lease quotations ensuring timely updates.
• Ensure quotes and updates are precise and provided within set timeframes.
• Achieve incremental unit targets and margins.
• Cross sale of additional Novated Leasing products.
• Maintain comprehensive customer records to assist with first-call resolution where possible.
• Collaborate within a supportive team, sharing strategies to manage high workloads and achieve success.

What You Have

• Solid understanding of Novated Leasing, automotive finance products, or credit services.
• Strong verbal communication and numerical skills to effectively support customers.
• Exceptional attention to detail, ensuring accuracy and quality in all tasks and communications.
• Proven ability to juggle tasks, meet deadlines, and maintain accuracy in a fast-paced setting.
• Quick to learn new products and procedures, with strong computer literacy in MS Word and Excel.
• Team-oriented, with a proactive and positive attitude.

WHY ORIX?

At ORIX, you’ll be part of a global business with a strong reputation for innovation, customer service and delivering smarter mobility solutions. We’re committed to creating a supportive, collaborative environment where our people can develop their skills, make an impact and grow their careers.

You’ll join a high-performing team where your ideas and contribution are valued, with the opportunity to build strong customer relationships and play an important role in helping customers find the right mobility solution for their needs.

If you’re ready to join a company that values innovation, teamwork, and exceptional service, we’d love to hear from you.