Novated Payroll Services Officer

ORIX; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

ORIX is seeking a Novated Tied to Payroll Officer in Sydney to coordinate and manage novated payments via client payrolls, delivering exceptional service to our Novated customers. You will support active Novated Leases, ensuring accuracy, compliance, and timely processing, while being the first point of contact for customers and employers.

You’ll manage salary packaging and tied-to-payroll clients, allocate funds, assist with FBT, process reimbursements, and communicate with drivers and

Qualifications

• Strong numeracy and high attention to detail.
• Customer service experience with clear communication.
• Knowledge of novated leases or salary packaging.
• Proficient in Excel and payroll processing systems.

Responsibilities

• Manage salary packaging and tied-to-payroll clients.
• Allocate funds received into accounts receivable.
• Assist with FBT management for payroll clients.
• Process reimbursements for lease-related expenses.
• Communicate daily with drivers and employers regarding lease products.
• Support team projects, training, and process enhancements.
• Handle calls and emails professionally, providing excellent customer service.
• Adhere to ORIX policies, procedures, and Code of Conduct.

Skills

Attention to detail

Numeracy

Customer service

Written communication

Verbal communication

Novated leases

Salary packaging

Payroll processing

Excel

Relationship building

Problem solving

Team collaboration

Tools

Payroll software

Job description

Are you looking to join a dynamic team where your attention to detail and customer service skills will shine? ORIX is seeking a Novated Tied to Payroll Officer to coordinate and manage novated payments via client payrolls, while delivering exceptional service to our Novated customers.

You will play a key role in supporting active Novated Leases, ensuring accuracy, compliance, and timely processing, while being the first point of contact for customers and employers.

What you’ll be doing:

• Manage salary packaging and tied-to-payroll clients
• Allocate funds received into accounts receivable
• Assist with FBT management for payroll clients
• Process reimbursements for lease-related expenses
• Communicate daily with drivers and employers regarding lease products
• Support team projects, training, and process enhancements
• Handle calls and emails professionally, providing excellent customer service
• Adhere to ORIX policies, procedures, and Code of Conduct

What we’re looking for:

• High attention to detail with strong numeracy skills
• Customer service experience with strong communication (written & verbal)
• Knowledge of novated leases, salary packaging or payroll processing systems
• Strong computer literacy, particularly in Excel
• Ability to build and maintain strong working relationships
• Problem-solving skills and lateral thinking
• A collaborative, team-oriented approach

At ORIX, we pride ourselves on maintaining the highest standards of ethics, compliance, and customer service. You’ll join a supportive and collaborative environment where you’ll have opportunities to grow and contribute to meaningful projects.

If you are motivated by delivering exceptional service and thrive in a professional, detail-oriented environment, we’d love to hear from you.