NOC Operations Lead - 24/7 Global Road Safety Tech

Fuse Recruitment; Canberra; Presencial; AUD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Acusensus is seeking a NOC Supervisor based in Canberra to lead a 24/7 Operations team delivering reliable road safety technology across Australia and internationally.

You'll monitor systems, coordinate shifts, manage incidents, and drive improvements with ITIL practices, while partnering with field teams and leaders to meet service levels.

This role suits an experienced people leader who thrives under pressure and is passionate about continuous improvement in a fast-paced tech environment.

Formación

• Supervisory experience in a NOC or similar operational environment.
• Strong knowledge of system monitoring tools and incident management processes.
• Experience with ITIL frameworks; ITIL Foundation certification or progress towards it is highly desirable.
• Experience with Linux operating systems or AWS will be advantageous.

Responsabilidades

• Supervise, coach and support NOC Operators to maintain high performance and service standards.
• Monitor systems, alerts and incidents, ensuring timely resolution or escalation.
• Act as the primary escalation point, making real-time decisions on priorities and workloads.
• Ensure quality Help Desk services meet operational requirements and service expectations.
• Maintain accurate shift logs, incident reports and performance records.
• Coordinate shift handovers and staffing coverage to ensure continuous service delivery.
• Lead onboarding, training and professional development for team members.
• Conduct post-incident reviews and identify opportunities to improve processes and workflows.
• Review procedures and audit operational activities to ensure compliance.
• Collaborate with operational leaders and field teams to support business objectives and real-time enforcement activities.

Conocimientos

Supervisory experience

NOC experience

System monitoring

Incident management

Leadership

Stakeholder mgmt

ITIL Foundation

Linux

AWS

Communication

Descripción del empleo

Acusensus is seeking a NOC Supervisor based in Canberra to lead a 24/7 Operations team delivering reliable road safety technology across Australia and internationally.

You'll monitor systems, coordinate shifts, manage incidents, and drive improvements with ITIL practices, while partnering with field teams and leaders to meet service levels.

This role suits an experienced people leader who thrives under pressure and is passionate about continuous improvement in a fast-paced tech environment.