NOC Superviser

Fuse Recruitment; Canberra; On-site; AUD 110,000 - 140,000; Full time

Job summary

Acusensus is seeking a NOC Supervisor based in Canberra to lead a 24/7 Operations team delivering reliable road safety technology across Australia and internationally.

You'll monitor systems, coordinate shifts, manage incidents, and drive improvements with ITIL practices, while partnering with field teams and leaders to meet service levels.

This role suits an experienced people leader who thrives under pressure and is passionate about continuous improvement in a fast-paced tech environment.

Qualifications

• Supervisory experience in a NOC or similar operational environment.
• Strong knowledge of system monitoring tools and incident management processes.
• Experience with ITIL frameworks; ITIL Foundation certification or progress towards it is highly desirable.
• Experience with Linux operating systems or AWS will be advantageous.

Responsibilities

• Supervise, coach and support NOC Operators to maintain high performance and service standards.
• Monitor systems, alerts and incidents, ensuring timely resolution or escalation.
• Act as the primary escalation point, making real-time decisions on priorities and workloads.
• Ensure quality Help Desk services meet operational requirements and service expectations.
• Maintain accurate shift logs, incident reports and performance records.
• Coordinate shift handovers and staffing coverage to ensure continuous service delivery.
• Lead onboarding, training and professional development for team members.
• Conduct post-incident reviews and identify opportunities to improve processes and workflows.
• Review procedures and audit operational activities to ensure compliance.
• Collaborate with operational leaders and field teams to support business objectives and real-time enforcement activities.

Skills

Supervisory experience

NOC experience

System monitoring

Incident management

Leadership

Stakeholder mgmt

ITIL Foundation

Linux

AWS

Communication

Job description

Acusensus is an innovative Australian technology company using AI and advanced imaging to improve road safety.

As NOC (Network Operations Centre) Supervisor, you'll lead a team of Network Operations Centre Operators, ensuring reliable service delivery and effective monitoring of road safety technology across Australia and internationally. Acusensus is an Australian technology success story with a global presence across Australia, the United States, the United Kingdom and New Zealand, helping reduce road fatalities and injuries through world-leading technology.

Based in Canberra, you'll oversee a 24/7 rotating shift operation, supporting your team to monitor systems, manage incidents and maintain high service standards. Working closely with operational leaders, field teams and technical support, you'll drive performance, resolve escalations and ensure continuity of service.

This is an opportunity for an experienced Operations Supervisor who enjoys leading people, solving problems and improving processes in a fast-paced technology environment.

Key responsibilities

• Supervise, coach and support NOC Operators to maintain high performance and service standards.
• Monitor systems, alerts and incidents, ensuring timely resolution or escalation.
• Act as the primary escalation point, making real-time decisions on priorities and workloads.
• Ensure quality Help Desk services meet operational requirements and service expectations.
• Maintain accurate shift logs, incident reports and performance records.
• Coordinate shift handovers and staffing coverage to ensure continuous service delivery.
• Lead onboarding, training and professional development for team members.
• Conduct post-incident reviews and identify opportunities to improve processes and workflows.
• Review procedures and audit operational activities to ensure compliance.
• Collaborate with operational leaders and field teams to support business objectives and real-time enforcement activities.

About you

You're a confident and proactive leader who can motivate a team, manage competing priorities and make sound decisions under pressure. You bring strong analytical and problem-solving skills, with a focus on operational reliability, compliance and continuous improvement.

You'll ideally bring:

• Proven supervisory experience in a NOC or similar operational environment.
• Strong knowledge of system monitoring tools and incident management processes.
• Excellent leadership, communication and stakeholder management skills.
• Strong attention to detail and the ability to respond effectively to incidents.
• Experience with ITIL frameworks; ITIL Foundation certification or progress towards it is highly desirable.
• Experience with Linux operating systems or AWS will be advantageous.

Why join Acusensus?

At Acusensus, your work contributes to something bigger. You'll help deliver technology that protects road users and creates safer communities.

You'll have the opportunity to:

• Lead and develop a team supporting critical road safety operations.
• Work with innovative technology across a global business.
• Influence operational performance and continuous improvement.
• Build your leadership and technical expertise.
• Contribute to a purpose-driven organisation focused on saving lives.

Additional requirements

The successful candidate will be required to complete police and driving history checks, along with any additional checks required under client contracts. Occasional national travel at short notice may be required.

Flexibility to work a 24/7 rotating shift roster, including nights, weekends and public holidays, is essential.