Senior Incident Shift Lead - 24/7 Operations

Client 1; Canberra; On-site; AUD 120,000 - 165,000; Full time

Job summary

Defence technology organisation in Canberra is seeking an experienced Incident Shift Lead to join a 24/7 Enterprise Operations Centre supporting critical Defence systems. You will lead the shift, coordinate major incidents, and drive service continuity across secure networks.

The role requires strong incident management, leadership and collaboration with technical teams, on a rotating 12-hour shift including nights and weekends. NV clearance is highly regarded.

Qualifications

• Experience in IT operations, NOC/SOC or similar environments.
• Proven track record leading teams or coordinating major incidents.
• Strong knowledge of Incident, Problem and Change Management.

Responsibilities

• Lead and coordinate the Enterprise Operations Centre team during your shift.
• Manage and drive resolution of Priority 1 and 2 incidents from identification to restoration.
• Monitor critical environments and ensure issues are escalated appropriately.
• Coordinate technical teams and stakeholders during major incidents.
• Ensure tasks and service requests are completed within agreed service levels.
• Produce detailed shift handover reports and incident documentation.
• Maintain high standards of service delivery and adherence to processes.
• Mentor and support team members while promoting continuous improvement.
• Identify recurring issues and recommend actions to improve stability and performance.

Skills

Incident management

Team leadership

Communication

Stakeholder engagement

Decision making under pressure

Structured IT service delivery

Rotation shift coordination

Problem management

Tools

Monitoring tools

Job description

Defence technology organisation in Canberra is seeking an experienced Incident Shift Lead to join a 24/7 Enterprise Operations Centre supporting critical Defence systems. You will lead the shift, coordinate major incidents, and drive service continuity across secure networks.

The role requires strong incident management, leadership and collaboration with technical teams, on a rotating 12-hour shift including nights and weekends. NV clearance is highly regarded.