Night Shift Service Support & Scheduling Lead

Australian Concert & Entertainment Security; Sydney; On-site; AUD 80,000 - 105,000; Full time

Job summary

ACES Group, a leading national security services provider, seeks a Service Support and Scheduling Lead for night shifts in Redfern, Sydney. You will lead the SSC during shifts, coordinate rostering, and ensure compliant service delivery across a 24/7 national operation.

The role demands proactive customer support, strong organisation, and problem-solving abilities, with opportunities for leadership development within ACES Group.

Qualifications

• Leadership or team management experience.
• Strong written and verbal communication skills.
• Proficient with data processing and multiple IT systems.
• Hands-on attitude and willingness to jump in.
• Excellent planning, time management and attention to detail.

Responsibilities

• Provide excellent customer service, proactively responding to client enquiries and processing requests.
• Manage resource scheduling/rostering to fulfil client requirements and ensure compliant rosters.
• Engage with internal Service Managers and staff to optimise employee fit for roles.
• Identify and resolve problems with judgement and use of analytics to improve service delivery.
• Proactively communicate with clients and staff for seamless operations.
• Prioritise a busy workload to meet deadlines.
• Maintain systems and records related to service operations.
• Collaborate with, lead, and coordinate team members to achieve objectives.

Skills

Leadership / team management

IT data processing

Written & verbal communication

Organisational multitasking

Attention to detail

Security Licence (desirable)

Tools

IT systems

Job description

ACES Group, a leading national security services provider, seeks a Service Support and Scheduling Lead for night shifts in Redfern, Sydney. You will lead the SSC during shifts, coordinate rostering, and ensure compliant service delivery across a 24/7 national operation.

The role demands proactive customer support, strong organisation, and problem-solving abilities, with opportunities for leadership development within ACES Group.