Night Shift Service & Scheduling Lead

Australian Concert & Entertainment Security; Sydney; On-site; AUD 75,000 - 110,000; Full time

Job summary

Australian Concert & Entertainment Security in Redfern, NSW, is seeking an experienced Service Support and Scheduling Lead for night shifts. The role leads the SSC on shift, coordinates rosters, and ensures compliant, efficient service within a 24/7 national team.

You will manage client and staff requests, optimise resource use, and mentor a growing operations crew. A proactive, organised leader with IT savvy and strong communication will thrive in our supportive, compliance-driven culture.

Qualifications

• 1+ year of leadership or team management experience.
• IT savvy – confident in data processing and multi-tasking across multiple IT systems.
• Strong written and verbal communication skills — confident and approachable.
• Hands-on attitude — willing to jump in and help when needed.
• Proven ability to organise, multitask, and work independently and collaboratively.
• Excellent planning, time management, and attention to detail.
• Security Licence (desirable but not essential).

Responsibilities

• Provide excellent Customer Service, proactively responding to client enquiries and processing client service requests.
• Manage resource scheduling/rostering including roster team members for high volume dynamic staff schedules to fulfil all client requirements (staff rosters and resource. Ensure rosters are accurate, compliant, and completed on time in accordance with contractual requirements and enterprise agreements.
• Maintain effective engagement with internal Service (Account) Managers and employees, including understanding employee capability and alignment with role requirements to optimise employee best fit.
• Identify and resolve problems with appropriate judgement and use of software and system analytics to optimise service delivery.
• Proactively communicate effectively with clients, employees and colleagues for clear information transfer and seamless operational delivery.
• Prioritise and manage a busy workload to achieve tasks and meet deadlines.
• Administer systems and records related to service operations.
• Work as part of a team collaborating with, leading and co-ordinating other team members to achieve objectives to provide excellent service.

Skills

Leadership

IT literacy

Time management

Communication

Problem solving

Team player

Education

Security Licence (desirable)

Tools

Scheduling software

Microsoft Office

CRM software

Job description

Australian Concert & Entertainment Security in Redfern, NSW, is seeking an experienced Service Support and Scheduling Lead for night shifts. The role leads the SSC on shift, coordinates rosters, and ensures compliant, efficient service within a 24/7 national team.

You will manage client and staff requests, optimise resource use, and mentor a growing operations crew. A proactive, organised leader with IT savvy and strong communication will thrive in our supportive, compliance-driven culture.