Security Control Room Operator (Western Sydney)

Australian Concert & Entertainment Security; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Above award pay with super

Onsite parking

Career development through Affim

Training and upskilling via RTO

Job summary

ACESGroup is seeking a Security Control Room Operator to support a major Western Sydney precinct. The role requires coordinating daily security operations, monitoring CCTV and access control, and engaging with staff, contractors, and visitors to ensure safety and compliance.

You will work 12-hour shifts on a 24/7 roster in a professional, high-performing security team. The position offers a clear career path through our in-house RTO, Affim Training, with opportunities for promotion and

Qualifications

• Minimum 12 months experience in a Security Control Room, Coordination Centre, or equivalent
• Strong verbal and written communication skills, including advanced radio capabilities
• Customer service experience with conflict resolution and stakeholder engagement
• High-level observation, vigilance and attention to detail
• Ability to prioritise tasks and make sound decisions under pressure
• Strong multitasking capabilities with accuracy and professionalism

Responsibilities

• Monitor and coordinate day-to-day security operations to ensure a safe environment
• Operate CCTV and access control systems for continuous surveillance
• Coordinate security team activities including patrols, access control, and loading dock security
• Respond to incidents, escalate observations, and maintain incident reports
• Manage emergency response in line with plans and procedures
• Provide excellent customer service and professionalassistance to stakeholders
• Maintain compliance with site procedures, legislation and safety management systems

Skills

Security operations

Radio communication

CCTV monitoring

Access control

Situational awareness

Stakeholder engagement

Customer service

Conflict resolution

Team coordination

Decision making

Multitasking

Education

Certificate II in Security Operations

Certificate III in Security Operations

NSW Security Licence (1A)

First Aid and CPR certification

Current Class C Driver Licence

Job description

Security Control Room Operator (Western Sydney)

Australian Concert & Entertainment Security – Badgerys Creek NSW

• Above Award Pay with super, allowances, and parking
• Career Pathways & Promotions through our in-house RTO, Affim Training
• Work in High-Profile Environments with stability and purpose
• Ongoing Training to build specialist aviation and leadership skills
• Supportive Culture where your professionalism and teamwork are valued

About ACESGroup

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.

About the Role

ACESGroup is supporting the ongoing operation of a major Western Sydney precinct and is seeking an experienced, motivated, and dependable Security Control Room Operator to join our growing team.

This role forms part of a professional, high-performing security operation responsible for maintaining a safe, secure, and efficient environment for staff, contractors, visitors, and stakeholders.

As a Security Control Room Operator, you will ensure the effective coordination of day-to-day security operations and compliance with security operating standards, legislative requirements, site procedures, and emergency response plans.

The role requires extensive stakeholder engagement, exceptional communication skills, strong situational awareness, and the ability to operate and interpret multiple security systems simultaneously.

This is a full-time position, working 12-hour shifts on a 24/7 rotating roster.

Responsibilities and Duties

You will play a critical role in maintaining site safety and security through proactive monitoring, coordination, communication, and incident response.

Key responsibilities:

• Use radio communication systems, phone and liaison techniques to effectively communicate and notify stakeholders as required, including ongoing monitoring of any observations or responses
• Operate CCTV and Access Control System to undertake continuous pro-active surveillance of the facility
• Interpret surveillance systems to detect actual; or potential security breaches, undertaking appropriate response action upon detection.
• Coordinate the security team including perimeter patrol, foot patrol, access control, gatehouse, and loading dock security on site, including scheduled and response actions.
• Coordinate overall security team response, recording and escalation of security observations and reports
• Coordinate emergency response in accordance with response plans
• Administer security systems including after hours access control queries and access control system responses.
• Provide excellent customer service by responding to inquiries and assisting stakeholders with a professional demeanour
• Minimum 12 months experience working within a Security Control Room, Coordination Centre, or equivalent environment
• Strong verbal and written communication skills, including advanced radio communication capabilities
• Customer service experience with proven conflict resolution and stakeholder engagement skills
• High-level observation, vigilance, and attention to detail
• Ability to prioritise tasks and make sound decisions under pressure
• Strong multitasking capabilities while maintaining accuracy and professionalism
• Ability to work independently with limited supervision
• Understanding of operational plans, emergency management procedures, safety management systems, and legislative frameworks
• Exceptional personal presentation
• Full availability to work rotating day and night shifts across a 24/7 roster

Qualifications

• NSW Security Licence (1A minimum)
• Certificate II in Security Operations
• Current First Aid and CPR certification
• Current Class C Driver Licence
• Fire Warden and Chief Fire Warden qualification (or willingness to obtain)
• Certificate III in Security Operations, Control Room Skill Set (or willingness to obtain)
• Ability to successfully complete medical assessments, drug and alcohol screening, and national police checks
• Security Clearance (desirable) or ability to obtain
• Willingness to undertake additional training and qualifications, including Advanced First Aid and specialist site-specific certifications

ACESGroup can assist suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).

What ACESGroup Has to Offer

• Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
• Work at one of Western Sydney's most significant and high-profile facilities
• Security loaded rotational rates above award, Superannuation, allowances, and onsite parking
• Ongoing career development and clear pathways for progression
• Training and upskilling through our internal RTO, Affim Training
• Specialist customer service, operational, and regulatory training provided
• Long-term career opportunities within a growing national organisation
• Gain experience using innovative security technologies and AI-supported operational platforms
• Work within a collaborative, professional, and high-performing team environment

ACESGroup is an equal opportunity employer committed to workforce inclusion and diversity. We encourage applications from people of all backgrounds and experiences.

Successful applicants will be subject to relevant background, police, medical, drug and alcohol, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | Security Licence No. NSW: 404776913, VIC: 813-398-30S, QLD: 3342553 | ASIAL Member: 003749 | RTO: 90024. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affim Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.