Security Supervisors / Team Leaders

Entertainment Security Pty; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Uniform provided

Training & upskilling

Career growth opportunities

Diverse workplaces across Sydney

Convenient site locations

Supportive team

Attractive conditions

Job summary

ACESGroup is seeking an experienced Security Team Leader to join our team at the Sydney Fish Market, a premier precinct in Sydney. This role leads a small to medium team, manages incidents, and ensures safety, security and high service standards.

You will be highly visible, client-facing and responsible for briefing, patrols, reporting, and access control while adhering to WHS guidelines and delivering excellent customer service.

Qualifications

• Current NSW Security Licence (1A) – minimum 3 years’ experience (or equivalent).
• Experience supervising a small to medium team.
• Demonstrated customer service experience and strong client-facing skills.
• CCTV operational experience and ability to use a range of security systems.
• Availability to work on a 24/7 rotating roster.
• Superior communication skills (written and verbal).
• Professional presentation and strong interpersonal skills.
• Reliability, punctuality, and accountability.
• Current First Aid and CPR certification.
• RSA (current or willingness to obtain).
• White Card (or willingness to obtain).
• Fire Warden (or willingness to obtain).
• Current Working with Children Check.
• Unrestricted NSW Driver Licence.

Responsibilities

• Support, direct, and co-ordinate small to medium teams, including managing incidents and emergencies to achieve the best possible outcomes
• Prepare and deliver shift operational briefs
• Conduct patrols of sites to observe, report, and manage incidents
• Deliver excellent service performance standards whilst developing operational efficiencies
• Work within client and ACESGroup WHS guidelines
• Monitor facilities to reduce risk and maintain public safety
• Prepare and maintain general security records and reports
• Manage and provide facility access control.

Skills

Team leadership

Customer service

Client-facing

Communication

Incident management

Shift briefs

Public safety

Security operations

Roster management

Documentation

Education

NSW Security Licence 1A

First Aid & CPR

RSA

White Card

Working with Children Check

Fire Warden

Driver Licence

Tools

CCTV systems

Security systems

Job description

ACESGroup is continuing to grow and we are seeking an experienced Security Supervisor / Team Leader to join our team at the Sydney Fish Market, one of Sydney’s most iconic and vibrant precincts to play a vital role in delivering exceptional service while ensuring the safety and security of people, assets, and facilities.

This role is designed for a security career professional who leads by example. You will have the opportunity to work autonomously, applying your broad skill set to a variety of operational activities, while guiding a small to medium team to deliver outstanding results.

As a Security Team Leader, you will be highly visible and client-facing, responsible for providing professional information services, managing incidents, and ensuring high standards of safety and customer service are maintained at all times.

Responsibilities and Duties

• Support, direct, and co-ordinate small to medium teams, including managing incidents and emergencies to achieve the best possible outcomes
• Prepare and deliver shift operational briefs
• Conduct patrols of sites to observe, report, and manage incidents
• Deliver excellent service performance standards whilst developing operational efficiencies
• Work within client and ACESGroup WHS guidelines
• Monitor facilities to reduce risk and maintain public safety
• Prepare and maintain general security records and reports
• Manage and provide facility access control.

Skills and Experience

• Current NSW Security Licence (1A) – minimum 3 years’ experience (or equivalent)
• Experience supervising a small to medium team
• Demonstrated customer service experience and strong client-facing skills
• CCTV operational experience and ability to use a range of security systems
• Availability to work on a 24/7 rotating roster
• Superior communication skills (written and verbal)
• Professional presentation and strong interpersonal skills
• Reliability, punctuality, and accountability
• Current First Aid and CPR certification
• Responsible Service of Alcohol (RSA) (current or willingness to obtain)
• White Card (or willingness to obtain)
• Fire Warden (or willingness to obtain)
• Current Working with Children Check
• Unrestricted NSW Driver Licence.

(ACESGroup can support suitable candidates in obtaining required qualifications through our internal RTO).

What ACESGroup Has to Offer

• Ongoing training and upskilling through our internal Registered Training Organisation.
• Uniform provided.
• Clear career pathways and growth opportunities.
• Access to diverse and exciting workplaces across Sydney.
• Convenient site locations.
• A supportive team within a successful and growing company.
• Attractive conditions.

About Us

ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.

Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, hospitals, parklands, technology precincts and major sporting & entertainment venues.

At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.

ACESGroup do not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affradio Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.

ACESGroup
ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited.