Service Support and Scheduling Lead

Australian Concert & Entertainment Security; Sydney; Vor Ort; AUD 80.000 - 105.000; Vollzeit

Zusammenfassung

ACES Group, a leading national security services provider, seeks a Service Support and Scheduling Lead for night shifts in Redfern, Sydney. You will lead the SSC during shifts, coordinate rostering, and ensure compliant service delivery across a 24/7 national operation.

The role demands proactive customer support, strong organisation, and problem-solving abilities, with opportunities for leadership development within ACES Group.

Qualifikationen

• Leadership or team management experience.
• Strong written and verbal communication skills.
• Proficient with data processing and multiple IT systems.
• Hands-on attitude and willingness to jump in.
• Excellent planning, time management and attention to detail.

Aufgaben

• Provide excellent customer service, proactively responding to client enquiries and processing requests.
• Manage resource scheduling/rostering to fulfil client requirements and ensure compliant rosters.
• Engage with internal Service Managers and staff to optimise employee fit for roles.
• Identify and resolve problems with judgement and use of analytics to improve service delivery.
• Proactively communicate with clients and staff for seamless operations.
• Prioritise a busy workload to meet deadlines.
• Maintain systems and records related to service operations.
• Collaborate with, lead, and coordinate team members to achieve objectives.

Kenntnisse

Leadership / team management

IT data processing

Written & verbal communication

Organisational multitasking

Attention to detail

Security Licence (desirable)

Tools

IT systems

Jobbeschreibung

Australian Concert & Entertainment Security – Sydney NSW

Service Support and Scheduling Lead (Night Shift)

Australian Concert and Entertainment Security

Redfern, Sydney NSW

Other (Administration and Office Support)

Full time

We’re looking for an experienced, customer focussed, organised, independent and quick-thinking Service Support and Scheduling Lead.

Lead administrative and logistical support, manage schedules, coordinate resources, and ensure compliant operations within a service-oriented environment.

Reporting to the Services Manager this role is accountable for proactive and responsive customer (client and staff) support and optimal resource utilization for complete and compliant schedules (rosters).

Work independently as part of a 24/7 national operational team across a 7 day rotating roster. This is a Night Shift role.

Our motto is simple we keep people and places safe.

Based in Redfern, NSW, this pivotal role will lead, coordinate, and maintain our Services Support Centre (SSC) when on shift as part of a 24hr/7 days a week function.

If you’re someone who leads by example, thrives on keeping things organized, loves problem-solving, and supports the team to succeed, this is your chance to make a real impact in a supportive, growing company!

Why Join Us?

We invest in our people. We have a trustworthy and reliable team built upon a culture of compliance and best practice.

Benefits

• Career Growth - Pathways to leadership roles within ACES Group, plus internal RTO programs and leadership development.
• Office-Based Role - Work from our Redfern Services Support Centre, close to public transport.
• Rotating Roster - Includes weekdays and weekends for variety and flexibility.
• Join a committed team - be part of a growing, inclusive company with diverse opportunities.

Key Responsibilities

• Provide excellent Customer Service, proactively responding to client enquiries and processing client service requests.
• Manage resource scheduling/rostering including roster team members for high volume dynamic staff schedules to fulfil all client requirements (staff rosters and resource. Ensure rosters are accurate, compliant, and completed on time in accordance with contractual requirements and enterprise agreements.
• Maintain effective engagement with internal Service (Account) Managers and employees, including understanding employee capability and alignment with role requirements to optimize employee best fit.
• Identify and resolve problems with appropriate judgement and use of software and system analytics to optimize service delivery.
• Proactively communicate effectively with clients, employees and colleagues for clear information transfer and seamless operational delivery.
• Priorities and manage a busy workload to achieve tasks and meet deadlines.
• Administer systems and records related to service operations.
• Work as part of a team collaborating with, leading and coordinating other team members to achieve objectives to provide excellent service.

What we’re looking for

• 1+ year of leadership or team management experience.
• IT savvy to Confident in data processing and multi-tasking across multiple IT systems.
• Strong written and verbal communication skills - confident and approachable.
• Hands-on attitude - willing to jump in and help when needed.
• Proven ability to organise, multitask, and work independently and collaboratively.
• Excellent planning, time management, and attention to detail.
• Security Licence (desirable but not essential).

About us

ACES Group are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.

Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.

At ACES Group, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.

Posted:08-11-2026

Salary:Attractive package will be offered to right candidate