Night Shift Rostering & Service Delivery Coordinator

MSS Security Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

MSS Security is seeking a Rostering Coordinator (Service Delivery Coordinator) to support a portfolio of clients by fulfilling rosters, conducting welfare calls, and delivering exceptional customer service to all stakeholders. Please note that this is an after-hours opportunity with shifts 6pm to 6am, across weekdays and weekends, based in our Parramatta office.

The ideal candidate will have rostering, administration or call centre experience, strong communication skills, and the ability to work

Qualifications

• Deliver exceptional customer service.
• Work as part of a team.
• Proven ability to cope under pressure.
• Think on your feet.
• Good knowledge and use of Microsoft applications.
• Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.

Responsibilities

• Deliver exceptional customer service to clients and stakeholders.
• Work as part of a team to meet rostering targets.
• Demonstrate ability to cope under pressure and manage competing priorities.
• Think on your feet and adapt to changing schedules.

Skills

Customer service

Teamwork

Communication skills

Organisational skills

Night shift experience

Tools

Microsoft Office

Job description

MSS Security is seeking a Rostering Coordinator (Service Delivery Coordinator) to support a portfolio of clients by fulfilling rosters, conducting welfare calls, and delivering exceptional customer service to all stakeholders. Please note that this is an after-hours opportunity with shifts 6pm to 6am, across weekdays and weekends, based in our Parramatta office.

The ideal candidate will have rostering, administration or call centre experience, strong communication skills, and the ability to work