Security Ranger Supervisor

Entertainment Security Pty; New South Wales; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

ACESGroup is seeking an experienced Security Ranger Supervisor to lead frontline teams across Sydney locations, ensuring a proactive, professional security presence. You will coordinate shifts, brief crews, respond to incidents, and maintain high standards of customer service and safety.

The role emphasizes leadership, team coaching, and effective communication with management and stakeholders in a fast-paced, public-facing environment.

Qualifications

• Minimum 2 years' experience in a security supervisory or leadership role.
• Ability to lead and coordinate frontline teams.
• Strong operational judgement and calm under pressure.
• Customer service focus and confidence engaging with the public.
• Excellent verbal and written communication skills.
• Strong attention to detail and reporting capabilities.
• Professional presentation and reliability; punctual and dependable.
• Comfort using technology and security systems.
• Willingness to work a rotating 24/7 roster.

Responsibilities

• Lead, support and coordinate frontline Security Rangers during daily operations
• Prepare operational shift briefs and conduct pre-shift briefings
• Allocate and coordinate resources to support operations
• Provide direction during incidents and emergencies
• Promote professionalism, customer service and operational performance
• Coach and support team members in day-to-day matters
• Communicate with management, stakeholders and other teams
• Deliver professional customer service and visitor engagement
• Patrols of vehicle and foot to protect people and assets
• Monitor spaces and respond to safety and security risks
• Act as first responder to incidents and emergencies
• Operate surveillance systems and access controls
• Complete incident reports and security records

Skills

Team leadership

Customer service

Verbal communication

Written communication

Attention to detail

Technology proficiency

Reliability

Punctuality

Roster flexibility

Tools

Security systems

Job description

As a Security Ranger Supervisor, you will lead from the front, providing day-to-day direction and support to frontline Rangers while ensuring a professional, proactive and customer-focused security presence.

You will coordinate shift operations, conduct team briefings, respond to incidents and emergencies, maintain high operational standards and support your team in delivering a safe and welcoming environment for visitors and the wider community.

This is a varied, highly visible position suited to an experienced security professional who enjoys leading people, solving problems and being actively involved in frontline operations.

Key Responsibilities

In this role, you will:

• Lead, support and coordinate frontline Security Rangers during daily operations
• Prepare operational shift briefs and conduct effective pre-shift team briefings
• Allocate and coordinate resources to support operational requirements
• Provide clear direction and leadership during incidents, emergencies and other operational situations
• Promote high standards of professionalism, presentation, customer service and operational performance
• Support team members with day-to-day guidance, coaching and operational matters
• Communicate effectively with management, stakeholders and other operational teams
• Deliver professional customer service and visitor engagement
• Conduct regular vehicle and foot patrols to protect people, property and physical assets
• Monitor public spaces and proactively identify and respond to safety and security risks
• Act as a first responder to incidents and emergencies
• Operate and monitor control room, surveillance and security technology systems
• Manage and monitor access control requirements
• Complete accurate incident reports, security documentation and operational records

About You

You are an experienced security professional who is confident leading people in a dynamic, customer-facing environment.

You will bring:

• A minimum of 2 years' experience in a security supervisory or similar leadership role
• Demonstrated ability to lead and coordinate frontline teams
• Strong operational judgement and the ability to remain calm under pressure
• A strong customer service focus and confidence engaging with members of the public
• Excellent verbal and written communication skills
• Strong attention to detail and reporting capabilities
• A professional approach and high standard of personal presentation
• Reliability, punctuality and a commitment to maintaining high operational standards
• Confidence using technology and security systems
• Availability to work across a rotating 24/7 roster

Required Certifications

To be considered, you must hold:

• Current NSW Class 1A Security Licence
• Current First Aid & CPR Certificate
• Current Responsible Service of Alcohol (RSA) Competency Card
• Unrestricted NSW Driver Licence

Highly Regarded or Willing to Obtain

The following qualifications and certifications will be highly regarded:

• White Card
• Traffic Control and Traffic Management Plan (Implementer) qualifications
• SEINS training
• Working With Children Check

Why Join ACESGroup?

At ACESGroup, we aim to offer more than just a job – we provide opportunities to build long-term careers.

As part of our team, you will have access to:

• Opportunities to work across some of Sydney's most recognised and high-profile locations
• Clear career pathways within a growing national organisation
• Ongoing training and professional development through our internal RTO, Aff
• Exposure to innovative security technology and operational systems
• Competitive employment conditions and long-term opportunities
• A supportive environment where strong performance and leadership are recognised

About ACESGroup

ACESGroup is a leading national provider of security, safety, events and technology solutions, with more than 40 years' experience supporting a diverse portfolio of public and private organisations.

Our people operate across commercial facilities, public precincts, aviation, education, hospitals, parklands, technology precincts and major sporting and entertainment venues.

What sets us apart is how we connect people, safety and technology.

ACESGroup is not simply a security company using technology in the background. We develop and integrate technology into the way our teams operate, helping create safer, smarter and more connected environments for our people, clients and communities.

ACESGroup is an equal opportunity employer committed to workforce inclusion and diversity. We encourage applications from people of all backgrounds.

Successful applicants will be required to complete relevant pre-employment checks, which may include background, police, medical and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S

Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affrim Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.

ACESGroupABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited.