Night Operations Supervisor - Guest Care & Security

Colonial Group; Kingscliff; In loco; AUD 65.000 - 78.000; Tempo pieno

Descrizione del lavoro

Colonial Group is seeking a Night Manager to oversee hotel operations from 11pm to 7am in Kingscliff, NSW. You will be the reliable point of contact during night hours, ensuring guest safety, handling late-night inquiries, and supporting front desk functions.

This role emphasizes security, night audit processes, and collaboration with the daytime team to ensure a smooth handover. A proactive, customer-focused mindset and attention to nightly revenue reporting are essential.

Competenze

• Experience in Night Audit or Accounts is highly valued.
• Independent worker with a positive demeanour.
• Commitment to customer service and ability to audit front office transactions.
• Strong problem solving and guest experience focus.
• Attention to detail in daily revenue capture and reporting.

Mansioni

• Manage nightly hotel operations and ensure safety during your shift
• Deliver continuous customer service throughout the evening, including check-ins and checkouts
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Conoscenze

Night Audit

Positive attitude

Customer service

Problem solving

Revenue reporting

Descrizione del lavoro

Colonial Group is seeking a Night Manager to oversee hotel operations from 11pm to 7am in Kingscliff, NSW. You will be the reliable point of contact during night hours, ensuring guest safety, handling late-night inquiries, and supporting front desk functions.

This role emphasizes security, night audit processes, and collaboration with the daytime team to ensure a smooth handover. A proactive, customer-focused mindset and attention to nightly revenue reporting are essential.