Night Manager: Lead Overnight Operations & Guest Service

Novotel Hotels; Sunshine Coast Regional; On-site; AUD 35,000 - 55,000; Part time

Benefits offered by this job

Accommodation discounts

Training platform

Service milestones

Job summary

Novotel Sunshine Coast Resort in Queensland is seeking a confident Night Manager for a part-time role, approximately 4–5 overnight shifts per week. You will lead overnight hotel operations, ensuring smooth running, exceptional guest service and safety standards.

The role requires prior Night Manager or senior Front Office experience, a valid driver’s licence, strong analytical skills, and the ability to work nights, weekends and public holidays.

Qualifications

• Previous experience as Night Manager, Assistant Night Manager or senior Front Office leadership.
• Current driver’s licence and ability to travel to the resort for overnight shifts.
• Strong numerical and analytical capability with attention to detail.
• Commercial awareness and ability to make independent decisions.
• Calm, solutions-focused approach for high-pressure situations.
• Excellent communication and interpersonal skills with guests and team members.
• Proven ability to lead independently and own hotel operations.
• Experience with Opera Cloud or similar hotel management systems will be highly regarded.
• Flexibility to work overnight shifts, weekends and public holidays.

Responsibilities

• Overseeing all overnight hotel operations to ensure service excellence and operational efficiency.
• Leading and supporting the night team while fostering a professional and positive work environment.
• Managing guest enquiries, feedback and escalations with confidence and care.
• Completing the night audit process, ensuring accurate financial reconciliation and reporting.
• Conducting regular property checks to maintain safety, security and operational standards.
• Responding effectively to emergency situations and operational challenges as they arise.
• Preparing accurate reports and handover documentation for the morning leadership team.

Skills

Leadership

Guest service

Night operations

Communication

Decision making

Problem solving

Team motivation

Front office experience

Tools

Opera Cloud

Job description

Novotel Sunshine Coast Resort in Queensland is seeking a confident Night Manager for a part-time role, approximately 4–5 overnight shifts per week. You will lead overnight hotel operations, ensuring smooth running, exceptional guest service and safety standards.

The role requires prior Night Manager or senior Front Office experience, a valid driver’s licence, strong analytical skills, and the ability to work nights, weekends and public holidays.