Night Manager: Hotel Operations & Guest Experience Lead

Accor; Kingscliff; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist

Family & Friends discounts

ALL Loyalty Program

Accor Academy

Networking opportunities

Worldwide opportunities

Job summary

Mantra on Salt Beach in Kingscliff, part of the Accor portfolio, is seeking a Night Manager to oversee 11pm–7am operations with a focus on guest inquiries, safety and nightly property controls. The role blends reception duties, night audit, and preparing for daytime teams.

The successful candidate will bring prior Night Audit or Accounts experience, a customer‑centric approach and the ability to work independently, supported by Accor’s ALL loyalty program and career development resources.

Qualifications

• Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Skills

Night Audit

Accounts

Customer service

Attention to detail

Problem solving

Job description

Mantra on Salt Beach in Kingscliff, part of the Accor portfolio, is seeking a Night Manager to oversee 11pm–7am operations with a focus on guest inquiries, safety and nightly property controls. The role blends reception duties, night audit, and preparing for daytime teams.

The successful candidate will bring prior Night Audit or Accounts experience, a customer‑centric approach and the ability to work independently, supported by Accor’s ALL loyalty program and career development resources.