Night Operations Leader — Guest Experience & Audits

QT Hotels and Resorts; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

50% off dining & stays

Movie ticket discounts

Seasonal perks at Thredbo

Career growth

Paid parental leave

Job summary

QT Hotels & Resorts, EVT’s premium lifestyle hotel brand, seeks a dedicated Night Manager on Duty for our Sydney property. You’ll oversee all hotel operations during the night shift, ensure guest satisfaction, and drive seamless departmental coordination.

You will lead the night audit, balance revenue, and supervise night staff, while collaborating with Housekeeping, Reservations, and Maintenance to meet guest needs.

Qualifications

• Experience in front office or overnight hotel operations acting as the manager on duty.
• Strong guest service capability with tact, diplomacy, and urgency.
• Highly proficient in front office systems and night audit processes.
• Experience in accurate financial reconciliation and revenue posting.

Responsibilities

• Oversee and manage all hotel operations during the night shift, ensuring security, WHS, service standards, and coordination.
• Deliver exceptional guest service including check-ins/outs and responding to concerns.
• Complete the night audit process accurately with proper documentation.
• Supervise night team members and ensure performance standards.
• Collaborate with Housekeeping, Reservations, and Maintenance to prepare rooms and deliver guest needs.
• Maintain readiness by completing opening/closing duties and safeguarding equipment.
• Handle guest comments and complaints with tact and urgency, escalating as needed.
• Coordinate guest messages and special requests with relevant departments.

Skills

Front office experience

Night audit

Guest service

PMS software

Leadership

WH&S knowledge

Tools

Hotel PMS

Night audit systems

Job description

QT Hotels & Resorts, EVT’s premium lifestyle hotel brand, seeks a dedicated Night Manager on Duty for our Sydney property. You’ll oversee all hotel operations during the night shift, ensure guest satisfaction, and drive seamless departmental coordination.

You will lead the night audit, balance revenue, and supervise night staff, while collaborating with Housekeeping, Reservations, and Maintenance to meet guest needs.