Night Operations Manager: Guest Safety & Service

Scape Australia; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health and wellbeing initiatives

Competitive rewards

Leave benefits

Employee discounts

Inclusive culture

Job summary

Scape Kensington Night Manager position located in Sydney requires leadership of the night Operations team, ensuring safety, guest services, and accurate financial processing.

You will oversee night audits, guest check-ins/outs, and incident escalation while coordinating with other departments to ensure smooth overnight operations. A customer-focused, detail-oriented professional is ideal.

Qualifications

• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.
• Willingness to undertake National Police Check and Working with Children check.

Responsibilities

• Perform nightly audits of financial transactions, including room charges, cash handling, and credit card transactions.
• Manage the night shift operations, including guest check-ins/check-outs and guest inquiries.
• Verify guest accounts, resolve discrepancies, and prepare detailed reports for management.
• Ensure security and safety of premises at night, monitor CCTV, address security concerns or emergencies.
• Assist with administrative tasks, update reservations, process payments, and maintain records.
• Collaborate with other hotel departments to coordinate between shifts.
• Provide exceptional customer service and resolve issues or complaints promptly.

Skills

Communication

Organization

MS Office

Leadership

Customer service

Conflict resolution

Tools

Database management systems

CCTV monitoring

Job description

Scape Kensington Night Manager position located in Sydney requires leadership of the night Operations team, ensuring safety, guest services, and accurate financial processing.

You will oversee night audits, guest check-ins/outs, and incident escalation while coordinating with other departments to ensure smooth overnight operations. A customer-focused, detail-oriented professional is ideal.