Luxury Night Manager: Guest Experience & Hotel Ops

Langhamhotels; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent growth opportunities

Complimentary duty meals

Uniform laundry

Employee Assistance Program

Colleague discounts

Job summary

The Langham, Sydney is seeking a Night Audit professional to oversee overnight operations, security and revenue capture. You will report to the Front Office Manager and ensure accurate reporting and guest satisfaction during the night shift.

Ideal candidates have experience in a similar role, outstanding customer service, and a current RSA & First Aid certificate. Availability on weekends and public holidays with Australian working rights is required.

Qualifications

• Previous experience in a similar night-audit role is highly regarded.
• Strong customer service orientation and interpersonal skills.
• Excellent grooming and personal presentation.
• RSA & First Aid Certificate is required.
• Flexibility to work weekends and public holidays with Australian working rights.

Responsibilities

• Oversee the management, security and operational efficiency of the hotel during the night.
• Ensure Night Audit duties, revenue capture and reporting are completed per SOPs.
• Maintain safety and security of guests, associates and assets.
• Address guest issues and communicate resolutions to management.
• Maintain Duty Manager's logbook and conduct shift briefings.

Skills

Night audit

Guest service

Communication

Grooming

Manual driver licence

Education

Hospitality Management qualification

Job description

The Langham, Sydney is seeking a Night Audit professional to oversee overnight operations, security and revenue capture. You will report to the Front Office Manager and ensure accurate reporting and guest satisfaction during the night shift.

Ideal candidates have experience in a similar role, outstanding customer service, and a current RSA & First Aid certificate. Availability on weekends and public holidays with Australian working rights is required.