Night Operations Lead – Student Living & Safety

*Scape Co.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health & wellbeing

Rewards & recognition

Leave & lifestyle benefits

Employee discounts

Inclusive culture

Job summary

Scape Kensington in Sydney is seeking a Night Manager to lead night operations, ensure resident safety, and manage incidents. The role runs on a rotating night shift from 11pm to 7am within the Operations team.

Responsibilities include nightly financial audits, guest check-ins/outs, resolving inquiries, CCTV monitoring, and coordinating with other departments to maintain smooth service. The ideal candidate has at least two years in customer service or operations, strong communication,

Qualifications

• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.

Responsibilities

• Conduct nightly audits to ensure accuracy of financial transactions.
• Manage night shift operations: guest check-ins/outs and guest inquiries.
• Verify guest accounts, resolve discrepancies, prepare reports for management.
• Ensure security and safety during night hours; monitor CCTV and address emergencies.
• Assist with admin tasks: reservations, payments, records.
• Collaborate with other departments for seamless communication across shifts.
• Provide exceptional customer service and resolve issues promptly.

Skills

Customer service

Communication

Organizational skills

Leadership

Computer literacy

Tools

Microsoft Office

Database management systems

Job description

Scape Kensington in Sydney is seeking a Night Manager to lead night operations, ensure resident safety, and manage incidents. The role runs on a rotating night shift from 11pm to 7am within the Operations team.

Responsibilities include nightly financial audits, guest check-ins/outs, resolving inquiries, CCTV monitoring, and coordinating with other departments to maintain smooth service. The ideal candidate has at least two years in customer service or operations, strong communication,