Night Manager (Student Accommodation)

*Scape Co.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health & wellbeing

Rewards & recognition

Leave & lifestyle benefits

Employee discounts

Inclusive culture

Job summary

Scape Kensington in Sydney is seeking a Night Manager to lead night operations, ensure resident safety, and manage incidents. The role runs on a rotating night shift from 11pm to 7am within the Operations team.

Responsibilities include nightly financial audits, guest check-ins/outs, resolving inquiries, CCTV monitoring, and coordinating with other departments to maintain smooth service. The ideal candidate has at least two years in customer service or operations, strong communication,

Qualifications

• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.

Responsibilities

• Conduct nightly audits to ensure accuracy of financial transactions.
• Manage night shift operations: guest check-ins/outs and guest inquiries.
• Verify guest accounts, resolve discrepancies, prepare reports for management.
• Ensure security and safety during night hours; monitor CCTV and address emergencies.
• Assist with admin tasks: reservations, payments, records.
• Collaborate with other departments for seamless communication across shifts.
• Provide exceptional customer service and resolve issues promptly.

Skills

Customer service

Communication

Organizational skills

Leadership

Computer literacy

Tools

Microsoft Office

Database management systems

Job description

Sydney - Kensington | Scape Kensington | Full-Time

WHO WE ARE?

At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.
Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.

THE ROLE

The Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents.This role involves working night shifts from 11pm – 7am on a rotating roster.

As a Night Manager, your key responsibilities will include:

• Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
• Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
• Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
• Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
• Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
• Collaborating with other hotel departments to ensure seamless communication and coordination between shifts.
• Providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

THE IDEAL CANDIDATE

• We are seeking a passionate and motivated Night Manager who values a fun and vibrant stay while prioritizing the safety of our residents.
• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.

Please note:The successful candidate must be willing to undertake a National Police Check and a Working with Children check

WHY YOU'LL LOVE WORKING AT SCAPE

We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:

• Health, wellbeing, and safety initiatives to support you at work and beyond.
• Competitive rewards, recognition, and referral programs.
• Leave and lifestyle benefits to help you recharge and celebrate milestones.
• Access to exclusive employee discounts and partner offers.
• A passionate, inclusive culture focused on connection, growth, and good vibes.

No agencies please

At Scape, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

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