Night Operations Lead - Guest Experience & Security

Accor Apartments & Realty; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Accor Apartments & Realty is seeking a Night Manager to oversee hotel operations from 11pm to 7am, ensuring guest safety, security, and smooth nightly processes. You will handle late-night inquiries, maintain front desk duties, and perform night audit reporting.

The role emphasizes independent work, strong customer service, and precise revenue reporting with a focus on memorable guest experiences. On-site hotel environment with limited daytime support.

Qualifications

• Experience in Night Audit and/or Accounts is highly valued.
• Ability to work independently.
• Commitment to customer service and nightly front office transaction audits.
• Detail-oriented with a focus on accurate revenue reporting.

Responsibilities

• Manage nightly hotel operations and ensure safety during your shift.
• Deliver continuous customer service during the evening, including check-ins and checkouts.
• Oversee the reception desk, night audit, and reporting procedures.
• Uphold overnight property security standards.
• Assist daytime team with preparations.

Skills

Night Audit

Accounts

Independent Work

Customer Service

Attention to detail

Problem solving

Guest experience

Job description

Accor Apartments & Realty is seeking a Night Manager to oversee hotel operations from 11pm to 7am, ensuring guest safety, security, and smooth nightly processes. You will handle late-night inquiries, maintain front desk duties, and perform night audit reporting.

The role emphasizes independent work, strong customer service, and precise revenue reporting with a focus on memorable guest experiences. On-site hotel environment with limited daytime support.