Night Operations Manager - Student Living & Security

Scape; Sydney; Hybrid; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health & wellbeing programs

Leave and lifestyle benefits

Employee discounts

Inclusive culture

Zusammenfassung

Scape Kensington in Sydney is seeking a Night Manager to join our Operations team. The role focuses on resident safety, night-time guest services, and incident escalation, with shifts from 11pm to 7am on a rotating roster.

The ideal candidate will have at least 2 years in customer service/operations, strong communication, organization, and leadership skills, and be comfortable with CCTV monitoring and nightly financial audits. Police and Working with Children checks may be required.

Qualifikationen

• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.

Aufgaben

• Conduct nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
• Manage night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
• Verify the accuracy of guest accounts, resolve any discrepancies, and prepare detailed reports for management.
• Ensure the security and safety of the premises during the night, monitor CCTV systems, and promptly address any security concerns or emergencies.
• Assist with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
• Collaborate with other hotel departments to ensure seamless communication and coordination between shifts.
• Provide exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

Kenntnisse

Customer service

Operations management

Communication

Organization

Leadership

Conflict resolution

Team leadership

Tools

Microsoft Office

Database management systems

Jobbeschreibung

Scape Kensington in Sydney is seeking a Night Manager to join our Operations team. The role focuses on resident safety, night-time guest services, and incident escalation, with shifts from 11pm to 7am on a rotating roster.

The ideal candidate will have at least 2 years in customer service/operations, strong communication, organization, and leadership skills, and be comfortable with CCTV monitoring and nightly financial audits. Police and Working with Children checks may be required.