Night Manager, Luxury Hotel Ops & Guest Experience

QT Hotels and Resorts; Sydney; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

50% off dining and stays across EVT酒店?

$2 movie tickets + discounts on Gold 3

Seasonal perks at Thredbo.

Rapid career growth across our hotel &

Paid parental leave; community &

Base salary of $83,370

Job summary

QT Hotels & Resorts in Sydney is seeking an experienced Night Manager on Duty to oversee hotel operations during the night shift, ensure security, safety, and service standards, and coordinate departments to deliver a seamless guest experience.

You will perform night audit, reconcile revenue, respond to guest requests with urgency, and lead the night team to uphold company policies while maintaining strong inter‑department collaboration.

Qualifications

• Previous experience in front office or overnight hotel operations acting as the manager on duty.
• Strong guest service capability, with expertise in anticipating needs and resolving issues with tact, diplomacy, and urgency.
• Highly proficient in front office systems, night audit processes, and hotel property management software.

Responsibilities

• Oversee and manage all hotel operations during the night shift, ensuring security, work health & safety, service standards, and smooth departmental coordination.
• Deliver exceptional guest service, including check-ins/outs, responding to concerns, and ensuring all requests are actioned and followed through.
• Complete the night audit process accurately, ensuring all revenue and payments are posted, balanced, and supported with correct documentation.
• Supervise night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.
• Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.
• Maintain operational readiness by completing opening/closing duties, protecting equipment, and supporting other departments when required.
• Handle guest comments and complaints with tact, urgency and genuine care, escalating pertinent feedback to management.
• Action guest messages and special requests promptly, coordinating with relevant departments and following up until fulfilled.

Skills

Front office systems

Guest service

Night audit processes

Revenue reconciliation

Leadership

WH&S knowledge

Tools

PMS software

Job description

QT Hotels & Resorts in Sydney is seeking an experienced Night Manager on Duty to oversee hotel operations during the night shift, ensure security, safety, and service standards, and coordinate departments to deliver a seamless guest experience.

You will perform night audit, reconcile revenue, respond to guest requests with urgency, and lead the night team to uphold company policies while maintaining strong inter‑department collaboration.