Night Operations Manager — Guest Experience Lead

EVT Limited; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Dining discount

Movie tickets

Seasonal perks

Career growth

Paid parental leave

Volunteer opportunities

Job summary

EVT Limited is seeking a Night Manager on duty to oversee hotel operations during the night shift, ensuring security, service standards, and seamless coordination across departments. You will handle guest check-ins/outs, resolve issues promptly, and drive accurate night audits with proper documentation.

The ideal candidate has strong front office experience, proficiency with hotel PMS, and a solid record of leadership and financial reconciliation.

Qualifications

• Previous experience in front office or overnight hotel operations acting as the manager on duty.
• Strong guest service capability, with expertise in anticipating needs and resolving issues with tact, diplomacy, and urgency.
• Highly proficient in front office systems, night audit processes, and hotel property management software.
• Experienced in accurate financial reconciliation, including posting revenue, balancing payments, and identifying discrepancies.
• Well-developed communication and leadership skills, supervising night staff and maintaining effective inter-departmental collaboration.
• Comprehensive knowledge of WH&S guidelines, hotel operational procedures, and local area information relevant to guest experience.

Responsibilities

• Oversee and manage all hotel operations during the night shift, ensuring security, service standards, and smooth departmental coordination.
• Deliver exceptional guest service, including check-ins/outs, responding to concerns, and ensuring all requests are actioned and followed through.
• Complete the night audit process accurately, ensuring all revenue and payments are posted, balanced, and supported with correct documentation.
• Supervise night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.
• Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.
• Maintain operational readiness by completing opening/closing duties, protecting equipment, and supporting other departments when required.

Skills

Front office

Night audit

Guest service

Leadership

Team leadership

WH&S knowledge

Tools

Hotel PMS

Reconciliation software

Job description

EVT Limited is seeking a Night Manager on duty to oversee hotel operations during the night shift, ensuring security, service standards, and seamless coordination across departments. You will handle guest check-ins/outs, resolve issues promptly, and drive accurate night audits with proper documentation.

The ideal candidate has strong front office experience, proficiency with hotel PMS, and a solid record of leadership and financial reconciliation.