Night Manager

Colonial Group; Kingscliff; Vor Ort; AUD 65.000 - 78.000; Vollzeit

Zusammenfassung

Colonial Group is seeking a Night Manager to oversee hotel operations from 11pm to 7am in Kingscliff, NSW. You will be the reliable point of contact during night hours, ensuring guest safety, handling late-night inquiries, and supporting front desk functions.

This role emphasizes security, night audit processes, and collaboration with the daytime team to ensure a smooth handover. A proactive, customer-focused mindset and attention to nightly revenue reporting are essential.

Qualifikationen

• Experience in Night Audit or Accounts is highly valued.
• Independent worker with a positive demeanour.
• Commitment to customer service and ability to audit front office transactions.
• Strong problem solving and guest experience focus.
• Attention to detail in daily revenue capture and reporting.

Aufgaben

• Manage nightly hotel operations and ensure safety during your shift
• Deliver continuous customer service throughout the evening, including check-ins and checkouts
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Kenntnisse

Night Audit

Positive attitude

Customer service

Problem solving

Revenue reporting

Jobbeschreibung

Purpose

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Skills and Experience

• Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting