Duty Manager — Elevate Guest Experience & Hotel Operations

EVT Limited; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets & discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT Limited is seeking a Duty Manager to oversee hotel operations across shifts, ensuring seamless coordination in the absence of senior management. You will supervise Front Office, uphold service standards, and promote a welcoming guest experience.

As part of EVT's diverse portfolio, you will contribute to occupancy and revenue strategies while maintaining safety and efficient cross-department collaboration. A strong focus on guest satisfaction and staff leadership is essential.

Qualifications

• 1+ years as duty manager or similar in a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management and ensure service delivery.
• Strong Front Office knowledge including rostering and guest coordination.
• Experience managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with departments.

Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required.
• Support Front Office operations, ensuring staff presentation, punctuality, and service standards.
• Maintain high guest satisfaction by resolving issues and promoting a welcoming service culture.
• Monitor hotel security and WHS compliance and incident management.
• Drive occupancy and revenue by supporting rate management strategies and cross-department collaboration.
• Ensure effective cross-department communication to support efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet targets and quality.
• Manage staff training, rostering, overtime monitoring, and entitlements.

Skills

Front Office operations

Rostering

Guest relations

Communication

Revenue management

Job description

EVT Limited is seeking a Duty Manager to oversee hotel operations across shifts, ensuring seamless coordination in the absence of senior management. You will supervise Front Office, uphold service standards, and promote a welcoming guest experience.

As part of EVT's diverse portfolio, you will contribute to occupancy and revenue strategies while maintaining safety and efficient cross-department collaboration. A strong focus on guest satisfaction and staff leadership is essential.