Overnight Hotel Manager - Guest Experience Lead

EVT Limited; Sydney; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Dining & hotel discounts

Movie tickets

Seasonal perks

Career growth

Paid parental leave

Job summary

EVT Limited is seeking a Night Manager to oversee hotel operations during the night shift from 11PM to 7AM, three days a week. You will ensure security, guest satisfaction, and seamless coordination with housekeeping, reservations and maintenance.

Join EVT's extensive hotel and entertainment network to lead the night team, perform accurate night audit, balance revenue, and uphold WH&S standards while delivering outstanding service to our guests.

Qualifications

• Experience in front office or overnight hotel operations as manager on duty.
• Strong guest service with tact, diplomacy, and urgency.
• Proficient in front office systems and night audit processes.
• Experience in revenue posting, balancing payments, and discrepancy identification.
• Excellent communication and leadership for night staff.
• Knowledge of WH&S guidelines and local guest information.

Responsibilities

• Oversee and manage all hotel operations during the night shift.
• Deliver exceptional guest service including check-ins/outs and concerns.
• Complete night audit with balanced revenue and proper documentation.
• Supervise night team and ensure policy adherence.
• Collaborate with Housekeeping, Reservations and Maintenance.
• Maintain opening/closing duties and protect equipment.

Skills

Front office experience

Overnight hotel operations

Guest service

Night audit

Financial reconciliation

Leadership

WH&S knowledge

Tools

Hotel PMS

Job description

EVT Limited is seeking a Night Manager to oversee hotel operations during the night shift from 11PM to 7AM, three days a week. You will ensure security, guest satisfaction, and seamless coordination with housekeeping, reservations and maintenance.

Join EVT's extensive hotel and entertainment network to lead the night team, perform accurate night audit, balance revenue, and uphold WH&S standards while delivering outstanding service to our guests.