Hotel Night Manager

Hotel Grand Chancellor; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hotel Grand Chancellor in Melbourne is seeking a motivated Night Manager to lead night operations, verify transactions and produce management reports. You will assist Front Office, optimise revenue and ensure adherence to company guidelines while delivering high standards of guest service.

The role requires strong leadership, frontline experience in hotel operations and the ability to work night shifts on a 7-day rotating roster, including weekends and public holidays.

Qualifications

• Extensive experience in Front Office Operations.
• Sound knowledge of Night Audit processes and reporting.
• Strong leadership and ability to manage night shifts.
• Excellent communication and customer service skills.
• Ability to work autonomously and within a team.

Responsibilities

• Verify, reconcile and finalise daily transactions and generate management reports.
• Support Front Office operations to maximise revenue and profitability.
• Adhere to company guidelines and accounting standards for Night Audit.
• Stay informed of procedural changes and train staff accordingly.
• Coordinate with management during night shifts and handle guest requests.
• Ensure security procedures are followed and handle VIPs and special requests.
• Compile occupancy, revenue and historical statistics for End of Month reporting.
• Assist with pre-set budget requirements and other ad hoc duties.

Skills

Front Office Operations

Leadership

Customer Service

Communication

Time Management

Job description

We have an exciting opportunity available for a motivated and reliable individual who is passionate about advancing their Hotel Management career.

Reporting to the Front Office Manager, the Night Manager will utilise their management skills and knowledge of front office operations to ensure all responsibilities pertaining to the role are carried our proficiently.

The Night Manager is responsible for the verification, reconciliation and accurate finalisation of all daily transactions and subsequent generation of management reports. The Night Manager is to provide assistance in Front Office operations and to assist in maximising revenue and profitability for the hotel whilst working within the guidelines set by the company.

If you are dedicated to consistently delivering a high standard of customer service and strong leadership skills then we want to hear from you.

Key responsibilities for the role include:

• Have a thorough knowledge of all accounting standards and procedures as they pertain to Night Audit.
• Keep informed of any standard and procedural changes and advise employees accordingly.
• Knowledge of all room types, room rates, and their location and amenities to ensure that any guest requests are adhered to where possible.
• Know all emergency and fire procedures and ensure that all Night personnel are fully informed of the same.
• Ensure that all desired standards are met and that all tasks are administered and completed and executed according to established procedures.
• Be familiar with all VIP’s, groups, tour arrivals and special requests for accommodation and amenities.
• Ensure that all key and guest room security procedures are followed.
• Represent management in the public areas, answer guest questions and ensure guest needs are being met.
• Compile reports concerning room occupancy and revenues, projected and actual sales information and historical statistics as required by the Front Office Manager for End of Month.
• Work with all pre-set budget requirements.
• Any other ad hoc duties as required.

To succeed in this role you will not only be reliable and a great communicator but will also possess the following attributes:

• Have sound organisational skills with the ability to prioritise
• Extensive experience in Front Office Operations
• Ability to work autonomously as well as within a team
• A team player attitude and ability to build positive working relationships
• Ability to adhere to strict policies and procedures
• Ability to meet deadlines
• High level of accuracy and attention to detail
• High level of confidentiality

This role is offered Full Time over 5 days a week, basis over a 7-day rotating roster. Flexibility will be highly regarded. You will be required to work between 11:00pm and 7:30am, including weekends and public holidays.