Night Manager: Guest Experience & Overnight Operations

EVT Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets & discounts on GoldClass

Seasonal perks at Thredbo

Rapid career growth across the hotel &

Paid parental leave; volunteering

Job summary

Atura Oran Park, part of EVT Group, seeks a Night Manager to lead overnight Front Office operations and uphold our guest experience. You’ll handle guest queries, security, and night audit, coordinating with Housekeeping, Reservations and Maintenance to ensure seamless service.

Bring prior front office or night shift management experience, strong guest service, and proficiency with hotel systems and night audit.

Qualifications

• Experience in front office or overnight hotel operations acting as the manager on duty.
• Strong guest service capability with tact, diplomacy, and urgency.
• Proficient in front office systems, night audit processes, and hotel PMS.
• Experience in accurate financial reconciliation, posting revenue and balancing payments.
• Excellent communication and leadership to supervise night staff.

Responsibilities

• Oversee and manage all hotel operations during the night shift, ensuring security and service standards.
• Deliver exceptional guest service including check-ins/outs and responding to concerns.
• Complete the night audit accurately with proper revenue postings and documentation.
• Supervise night team members and coordinate with Housekeeping, Reservations and Maintenance.
• Maintain opening/closing duties and support other departments as needed.

Skills

Front office operations

Night audit

Guest service

Leadership

Communication

WH&S knowledge

PMS proficiency

Tools

Hotel PMS

Front office systems

Job description

Atura Oran Park, part of EVT Group, seeks a Night Manager to lead overnight Front Office operations and uphold our guest experience. You’ll handle guest queries, security, and night audit, coordinating with Housekeeping, Reservations and Maintenance to ensure seamless service.

Bring prior front office or night shift management experience, strong guest service, and proficiency with hotel systems and night audit.