Hotel Front Office Lead — Guest Experience & Ops

EVT - Entertainment | Ventures | Travel; Belimbla Park; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Dining discount

Hotel stays discount

Movie tickets

Thredbo perks

Career growth

Paid parental leave

Volunteering opportunities

Job summary

Atura Oran Park in Southwestern Sydney is seeking a Duty Manager to oversee Front Office operations, check-in/out, guest queries, and service delivery during shifts, ensuring smooth performance across the hotel.

You will lead by example, manage rostering and staff performance, drive occupancy and revenue through rate management, promote a welcoming guest experience, and collaborate with departments to maintain high standards and safety.

Qualifications

• Experience in Front Office management and guest service excellence.
• Ability to manage guest queries and complaints.
• Strong communication and leadership skills.

Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WHS standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

Skills

Front Office operations

Guest relations

Team leadership

Rate management

Staff rostering

Incident reporting

Job description

Atura Oran Park in Southwestern Sydney is seeking a Duty Manager to oversee Front Office operations, check-in/out, guest queries, and service delivery during shifts, ensuring smooth performance across the hotel.

You will lead by example, manage rostering and staff performance, drive occupancy and revenue through rate management, promote a welcoming guest experience, and collaborate with departments to maintain high standards and safety.