Guest Experience Lead, Front Office & Operations

EVT Limited; Cobbitty; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT Limited's Atura Oran Park is seeking a Duty Manager to lead Front Office operations, oversee guest check-in/out, handle inquiries, and support staff during busy periods to maintain our signature guest experience. You will supervise rostering, ensure service standards, promote occupancy and revenue, and collaborate with departments to maximise guest satisfaction.

The role requires 1+ years in a duty manager or similar hospitality role, with strong communication and leadership skills.

Qualifications

• 1+ years in a duty manager or similar role within a branded or independent hotel.
• Strong understanding of Front Office operations, rostering, arrivals/departures, and team coordination.
• Proven ability to resolve guest issues and manage incidents with a solution-focused approach.

Responsibilities

• Lead and oversee hotel operations during shifts and assist other departments as needed; ensure smooth coordination in the absence of senior management.
• Supervise Front Office operations, ensuring staff presentation, punctuality, and service standards.
• Maintain high guest satisfaction by proactively resolving issues and promoting a welcoming service culture.
• Monitor security and safety procedures, ensuring WH&S compliance and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and cross-department collaboration.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Manage staff including training, rostering, and monitoring of overtime and leave entitlements.

Skills

Front Office operations

Guest service

Staff rostering

Leadership

Communication

Problem solving

Job description

EVT Limited's Atura Oran Park is seeking a Duty Manager to lead Front Office operations, oversee guest check-in/out, handle inquiries, and support staff during busy periods to maintain our signature guest experience. You will supervise rostering, ensure service standards, promote occupancy and revenue, and collaborate with departments to maximise guest satisfaction.

The role requires 1+ years in a duty manager or similar hospitality role, with strong communication and leadership skills.