Premium Hotel Restaurant Manager — Guest Experience Leader

EVT Limited; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Dining and stay discounts across EVT (

Movie tickets & cinema discounts

Seasonal perks at Thredbo

Career growth across EVT network

Paid parental leave

Wine education opportunity

Job summary

EVT Limited’s Atura Oran Park hotel in Southwestern Sydney seeks a Restaurant Manager who prioritizes guest experience, leads a service-driven team, and upholds the brand’s ambitious standards across food and beverage.

You’ll oversee daily operations, drive revenue, manage staffing and training, handle guest feedback, and champion up-selling while collaborating with colleagues across departments in a dynamic hotel environment.

Qualifications

• 2+ years’ experience as a Restaurant Manager or similar in hotels, large hospitality groups or premium dining restaurants.

Responsibilities

• Oversee daily restaurant operations, service standards, quality control, handovers, and crisis management to consistently deliver exceptional guest experiences and prevent issues before they arise.
• Manage staffing effectively through rostering, leave and overtime control, staff entitlements, and cross-venue training to meet financial, operational, and service targets.
• Recruit, train, develop, and appraise team members, maintaining accurate training records while fostering team morale, cohesion, retention, and a positive service culture.
• Handle all guest feedback and complaints with professionalism, urgency, and care, ensuring incidents, injuries, and hazards are reported and corrective actions implemented.
• Drive financial performance by controlling departmental expenses, implementing accounting and cashiering controls, maintaining accurate reporting, and actively identifying business improvement opportunities.
• Cultivate a strong sale and brand culture by maximising up-selling and on-selling, promoting EVT properties, and acting as a brand ambassador for the venue and hotel.
• Ensure effective communication and collaboration across departments, support colleagues as required, participate in meetings and training, and maintain strong working knowledge of venue systems and assets.

Skills

Restaurant management

Hospitality operations

Team leadership

Guest experience

Budgeting

Upselling

Job description

EVT Limited’s Atura Oran Park hotel in Southwestern Sydney seeks a Restaurant Manager who prioritizes guest experience, leads a service-driven team, and upholds the brand’s ambitious standards across food and beverage.

You’ll oversee daily operations, drive revenue, manage staffing and training, handle guest feedback, and champion up-selling while collaborating with colleagues across departments in a dynamic hotel environment.