Night Guest Services Specialist

Avani Hotels and Resorts; Gold Coast City; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Health insurance

Parental leave

Wellness support

Job summary

Avani Broadbeach Residences is seeking a Night Guest Service Agent to provide warm, professional service from 10:00 pm to 6:00 am. You will welcome guests, manage check-ins/outs, and assist with local recommendations to ensure memorable stays at our Beachside property.

You will handle reservations, communicate across channels, and act as the primary guest contact, upholding brand standards and delivering personalised service with a positive energy.

Qualifications

• Background in hotel, hospitality, or customer-facing service.
• Clear and effective written and verbal communication.
• Delivers high-quality service with a proactive approach.
• Passionate about positive guest experiences and issue resolution.
• Polished, professional presentation aligned with brand standards.
• Willing to work weekends, public holidays, and varying shifts.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality experience

Clear communication

Customer focus

Positive attitude

Professional presentation

Flexible schedule

Job description

Avani Broadbeach Residences is seeking a Night Guest Service Agent to provide warm, professional service from 10:00 pm to 6:00 am. You will welcome guests, manage check-ins/outs, and assist with local recommendations to ensure memorable stays at our Beachside property.

You will handle reservations, communicate across channels, and act as the primary guest contact, upholding brand standards and delivering personalised service with a positive energy.