Guest Service Agent: Hospitality Concierge & Guest Experience

Avani Hotel Group; Brisbane; Hybrid; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Wellness program

Employee banking benefits

Job summary

Avani Living Queen's Wharf Residences is seeking a full-time Guest Service Agent in Brisbane to warmly welcome guests and manage the check-in/check-out process. You will guide guests with local recommendations and ensure smooth communications across channels, making each stay memorable with exceptional service.

The role requires a polished, guest-focused professional ready to work rotating shifts, including weekends, with a strong emphasis on accuracy and personalised guest care.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Customer service

Communication

Hospitality

Job description

Avani Living Queen's Wharf Residences is seeking a full-time Guest Service Agent in Brisbane to warmly welcome guests and manage the check-in/check-out process. You will guide guests with local recommendations and ensure smooth communications across channels, making each stay memorable with exceptional service.

The role requires a polished, guest-focused professional ready to work rotating shifts, including weekends, with a strong emphasis on accuracy and personalised guest care.