VIP Night Audit & Guest Services Lead

Accor Apartments & Realty; Whitsunday Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Accor Apartments & Realty in Queensland seeks a Guest Service Agent/Night Audit to welcome guests at check-in, manage night-time operations, and perform nightly audit reports with accuracy. You will assist guests, handle reservations and guest accounts, and collaborate with security to ensure a safe environment while providing standout hospitality.

The role requires flexibility to cover nights, weekends, and public holidays, strong communication, and the ability to multitask under pressure as

Qualifications

• Proven experience in hotel front desk operations or similar guest-facing roles.
• Ability to multi-task and handle guest inquiries with professionalism.
• Excellent written and verbal communication skills.
• Flexible to rotate across nights, weekends and public holidays.

Responsibilities

• Greet guests warmly and manage check-in and check-out procedures.
• Communicate clearly with guests and colleagues to ensure cohesive service.
• Resolve guest issues and turn challenges into positive experiences.
• Collaborate with security to monitor building safety for guests and staff.
• Share local knowledge about neighbourhood hotspots and attractions.
• Oversee reception duties and perform accurate night audit reports.
• Handle reservations and manage guest accounts efficiently.

Skills

Customer service mindset

Team collaboration

Multitasking under pressure

Strong communication

Night audit experience

Flexibility schedule

Job description

Accor Apartments & Realty in Queensland seeks a Guest Service Agent/Night Audit to welcome guests at check-in, manage night-time operations, and perform nightly audit reports with accuracy. You will assist guests, handle reservations and guest accounts, and collaborate with security to ensure a safe environment while providing standout hospitality.

The role requires flexibility to cover nights, weekends, and public holidays, strong communication, and the ability to multitask under pressure as