Night Front Office Lead – Guest Experience

Kpat Hotels; Sunshine Coast Regional; Presencial; AUD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Avani Mooloolaba Beach Hotel on the Sunshine Coast is seeking an exceptional Front Office Night Supervisor to help shape how guests connect with this destination. You will oversee overnight front desk operations, lead the night team, and ensure smooth arrivals and departures.

The role requires calm under pressure, a focus on detail, and a willingness to work overnights, weekends and public holidays. Prior Front Office experience is essential, with supervisory exposure considered an advantage.

Formación

• Previous hotel Front Office experience is essential.
• Supervisory experience is an advantage.
• Willing to work overnight shifts, including weekends and public holidays.

Responsabilidades

• Supervise Front Office operations overnight
• Support and coach the night team
• Manage guest arrivals, departures and requests
• Resolve guest concerns and operational issues
• Oversee night audit and daily reconciliation
• Maintain guest safety and hotel security procedures
• Complete overnight reporting and management handovers

Conocimientos

Front Office experience

Supervisory experience

Descripción del empleo

Avani Mooloolaba Beach Hotel on the Sunshine Coast is seeking an exceptional Front Office Night Supervisor to help shape how guests connect with this destination. You will oversee overnight front desk operations, lead the night team, and ensure smooth arrivals and departures.

The role requires calm under pressure, a focus on detail, and a willingness to work overnights, weekends and public holidays. Prior Front Office experience is essential, with supervisory exposure considered an advantage.