Night Guest Service Agent

Minor Hotels; Gold Coast City; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Exclusive hotel deals

Global perks

Wellness support

Job summary

Minor Hotels’ Avani Broadbeach Residences is seeking a Night Guest Service Agent to deliver warm, professional hospitality from 10:00 PM to 6:00 AM. You will greet guests, manage check-in/out, handle inquiries, and provide personalised recommendations to enhance their stay.

The role requires a proactive, guest-focused attitude and a polished presentation. Join a renowned hotel brand on the Gold Coast, with opportunities to contribute to exceptional guest experiences and be part of a dynamic team

Qualifications

• Experience in hotel, hospitality, or customer-facing environment.
• Clear and effective communication across channels (in-person, phone, email).
• Consistently delivers high-quality service with a proactive attitude.

Responsibilities

• Provide warm reception and smooth check-in/out.
• Maintain clear communication with guests and staff across channels.
• Process reservations, updates and special requests using the PMS.
• Act as primary point of contact for guests and offer personalised recommendations.

Skills

Hospitality experience

Customer service

Communication

Professional appearance

Job description

Avani Broadbeach Residences are looking for a full time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we'd love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You'll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• 10.00pm until 6am

Hourly Rates (excluding superannuation):

• Monday - Friday: $27.97 per hour + penalties
• Saturday: $34.96 per hour + penalties
• Sunday: $41.96 per hour + penalties

Qualifications

To be successful in this role, you will require the following:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Overview

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: Up to 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.