Night Auditor - Part Time

Shangri-La Group; Cairns Regional; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Discounted car parking

Accommodation benefits

F&B discounts across the group

Duty meals provided

Laundered staff uniform

Shangri-La Academy

Job summary

Shangri-La The Marina, Cairns invites an experienced Night Auditor to join our Front Office team. You will manage all night-time front desk activities, perform the Night Audit, and ensure accurate guest records in Fidelio.

Collaboration with the Night Supervisor and timely handovers are essential for smooth overnight operations. Ideal candidates have prior night audit or similar front desk experience, strong guest service skills, and familiarity with Fidelio PMS.

Qualifications

• Experience as Night Auditor or equivalent front office role.
• Knowledge of front desk operations and guest service standards.
• Familiarity with Fidelio or similar PMS is preferred.

Responsibilities

• Oversee all front desk activities during the night shift and support the Night Supervisor.
• Discuss shift issues with the outgoing team and complete shift handover.
• Maintain the Reception Diary and record follow-up items for AM/PM shifts.
• Monitor arrivals, departures and current room availability; manage early arrivals/departures.
• Execute the Night Audit process and update guest profiles in Fidelio in line with Shangri-La standards.
• Adhere to hotel policies and assist guests with requests during the night.

Skills

Front desk operations

Night audit

Shift handover

Guest services

Fidelio system

Tools

Fidelio PMS

Job description

At Shangri-La The Marina, Cairns, we have an excellent opportunity for an experienced Night Auditor to join our Front Office team.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

• Is responsible for all activities at the Front Desk, as well as other hotel activities relating to the effective and efficient operation of the hotel, and being supportive to the Night Supervisor.
• At the commencement of the shift, discusses with the outgoing GSR on current and or possible problems that may be encountered during the shift, and completes a shift handover.
• Ensure that the Reception Diary is read, and records any information during the shift that needs to be followed up by the AM/PM shift.
• Is aware on the commencement of the shift of any departures and arrivals, and the vacant rooms available to sell. Also the (HNC) reservations for the following morning, plus any other early arrivals or early departures.
• Ensures that all Traces are actioned, or rolled onto the next day if they cannot be resolved.
• All Registration Cards for Check-Ins must be updated, with Profiles in Fidelio to the Shangri-La standard, prior to ending the night shift.
• Works with the Night Supervisor and ensures that hotel policies and procedures are adhered to.
• Attends to guest needs during the course of the night shift.
• Ensure that the Night Audit process is carried out successfully.
• Assumes other duties as assigned by the Night Supervisor and /or Front Office Manager.

What’s in it for you:

• A competitive salary and incentive scheme
• Opportunity for career advancement within a global hotel brand
• Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group
• Duty meals provided in fully staffed and maintained staff canteen
• Laundered staff uniform
• Shangri-La Academy offering lifelong development programs
• Opportunity to work and grow your career in a five‑star hotel on the Cairns waterfront