Sales Coordinator

Shangri-La Hotels; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Accommodation benefits

F&B discounts

Staff meals

Laundered uniform

Incentive scheme

Shangri-La Academy

Job summary

Shangri-La The Marina, Cairns is seeking an experienced Sales Coordinator to support our Sales and Marketing department and provide comprehensive administrative support to the Sales Team.

The role requires previous experience in sales coordination or administrative support within hospitality, strong organizational and communication skills, and the ability to manage multiple priorities while maintaining high standards of accuracy.

Qualifications

• Previous experience in a sales coordination or administrative support role, ideally within the hospitality industry.
• Strong organizational skills with the ability to manage correspondence, filing systems, and reporting efficiently.
• Excellent communication and interpersonal skills, with confidence in handling client enquiries via phone and email.
• Detail-oriented and proactive in preparing purchase orders, maintaining departmental records, and ensuring office organization.
• Professional presentation and the ability to meet and greet VIP guests and groups with warmth and confidence.
• Skilled in conducting site inspections and gathering information for VIP familiarisation reports.
• Strong awareness of market trends and competitor activities, with the ability to provide relevant feedback to the Director of Sales.
• Collaborative team player who can effectively support Sales Managers and coordinate with other departments.

Responsibilities

• Support the implementation of all sales activities within your designated area of responsibility.
• Provide comprehensive administrative support to the Sales Team.

Skills

Sales coordination

Administrative support

Communication skills

VIP guest handling

Team collaboration

Multitasking

Tools

Microsoft Office

Job description

• Global brand with opportunity for growth and progression
• Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!
• Competitive salary and attractive incentive scheme

At Shangri-La The Marina, Cairns we are seeking an experienced and dynamic Sales Coordinator to support our Sales and Marketing department.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

As the Sales Coordinator, you will be responsible for supporting the implementation of all sales activities within your designated area of responsibility. This role also provides comprehensive administrative support to the Sales Team.

About you:

• Previous experience in a sales coordination or administrative support role, ideally within the hospitality industry.
• Strong organizational skills with the ability to manage correspondence, filing systems, and reporting efficiently.
• Excellent communication and interpersonal skills, with confidence in handling client enquiries via phone and email.
• Detail-oriented and proactive in preparing purchase orders, maintaining departmental records, and ensuring office organization.
• Professional presentation and the ability to meet and greet VIP guests and groups with warmth and confidence.
• Skilled in conducting site inspections and gathering information for VIP familiarisation reports.
• Strong awareness of market trends and competitor activities, with the ability to provide relevant feedback to the Director of Sales.
• Collaborative team player who can effectively support Sales Managers and coordinate with other departments.
• Capable of managing multiple priorities while maintaining high standards of accuracy and efficiency.
• Demonstrates professionalism, integrity, and a positive attitude in all interactions with clients and colleagues.
• Flexible and adaptable, with a willingness to assist in ad-hoc projects as assigned by the Director of Sales & Marketing.

What’s in it for you:

• The opportunity to work at an iconic Cairns luxury hotel.
• Career progression and development opportunities worldwide
• Duty meals provided in fully staffed and maintained staff canteen.
• CBD location on the Cairns waterfront
• Accommodation discounts with the group.
• Shangri-La Academy for professional development and learning
• Sales Performance Incentive Program with potential to earn up to 6 months bonus, paid quarterly.
• Hotel Performance based discretionary Bonus once a year.
• Other Staff discounts, offers and more!

This is a full-time position. Only candidates with full working rights for Australia will be considered.